Technical Support Specialist

Software Support Executive

Job Description

OTU India, located in Ahmedabad, is a holistic HR solution platform offering premium hiring services,

applicant tracking system (ATS), human resource management system (HRMS), and a skill platform.

The company provides a job search engine and comprehensive HR solutions to facilitate effective

talent acquisition and management.

Role Description

This is a full-time on-site role for a Software Support Manager at OTU India. The Software Support

Manager will be responsible for providing technical and customer support, ensuring customer

satisfaction, troubleshooting our SAAS based software issues, and overseeing the support team's

operations on-site in Ahmedabad.

Qualifications

• Analytical Skills, Troubleshooting, and Technical Support expertise

• Experience in Customer Support and ensuring Customer Satisfaction

• Strong communication and interpersonal skills

• Ability to effectively lead and manage a support team

• Experience in HRMS software support or IT-related roles is preferred

Skills Required

• Convincing power

• Flexible Time

• Resolving customer queries

• Helping customers via phone, chat etc

• Computer knowledge

• Local Language Knowledge

Please share resumes @hr@otuindia.com

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Paid time off
• Provident Fund

Shift:

• Day shift

Work Location: In person