Technical Support Specialist (IT Administrator) – 24/7 Rotational Shift (Nagpur Candidates Only)

About Ideas2Goal Technologies

At Ideas2Goal Technologies, we provide cutting-edge IT solutions and support services to a global client base. We are committed to excellence and innovation, constantly seeking dedicated professionals to join our dynamic and growing team.

Job Description

We are looking for a Technical Support Specialist (IT Administrator) who is ready to work in a challenging and rewarding environment.

This role involves providing 24/7 technical support to our diverse client base across Australia, the US, the Philippines, Canada, New Zealand, Singapore, and the UK — on a rotational shift basis.

Key Responsibilities

• Provide round-the-clock technical support for clients, ensuring quick and effective resolution.
• Troubleshoot issues related to Linux, Windows Server, and VoIP systems.
• Collaborate with internal teams to resolve complex technical problems.
• Maintain detailed records of issues, resolutions, and updates in the support tracking system.
• Manage and troubleshoot office staff laptops, desktops, and network infrastructure.
• Ensure continuous system uptime, network performance, and security.

Requirements

• Working knowledge of Linux commands and administration.
• Familiarity with Windows Server and VoIP systems.
• Strong diagnostic and troubleshooting skills for hardware and software.
• Excellent problem-solving and communication skills in English.
• Ability to work both independently and collaboratively within a team.
• Willingness to work in rotational 24/7 shifts.

Salary

💰 ₹10,000 – ₹15,000 per month (based on experience and skills)

Why Join Us?

✅ Work with a global company serving international clients.

✅ Engage in challenging and rewarding technical projects.

✅ Be part of a supportive, innovative, and growth-oriented team.

✅ Gain exposure to international IT operations and systems.