Technical Support Specialist (Hardware)

As a Customer Support Representative at our company, you will be responsible for promptly and accurately responding to customer inquiries via phone, email, or chat. Your primary goal will be to understand customer requirements and guide them in utilizing specific features effectively. You will investigate and document product issues by simulating scenarios or replicating user actions to provide timely and helpful solutions. Maintaining internal records detailing technical problems and positive customer interactions will be a crucial aspect of your role. Tracking customer complaints, offering proactive support, and communicating feature suggestions and effective solutions to team members are essential responsibilities. Additionally, you will notify customers about newly released features and updates, ensuring their technical concerns are resolved through timely follow-ups. Collecting customer feedback and sharing relevant insights with the Product, Sales, and Marketing teams will contribute to our continuous improvement efforts. Supporting in mentoring and training new Customer Support Representatives will also be part of your duties. Basic knowledge of MySQL/SQL databases is required, and willingness to travel across PAN India locations for site visits may be necessary. Freshers with BCA or MCA qualifications, as well as candidates with up to 1 year of experience, are encouraged to apply for this full-time, permanent position. Benefits include food provision and Provident Fund, with the role offering day shifts. Applicants will be required to provide their current CTC, expected CTC, and notice period. If you are passionate about providing exceptional customer support, possess the necessary technical knowledge, and enjoy collaborating with cross-functional teams to enhance customer experience, we look forward to receiving your application.,