Technical support specialist

 technical support specialist (or IT support specialist) assists users with issues related to software, hardware, and networks. Working with either internal business users or external clients, these professionals troubleshoot problems, guide installations, and perform vital system maintenance.

Troubleshooting and issue resolution 
Technical support specialists are responsible for diagnosing and fixing hardware, software, and network problems to minimize disruptions and keep systems fully operational.

System installation and configuration 
These professionals help set up and configure new hardware and software, including testing compatibility with existing systems

User support and training 
Assisting users with understanding and using technology effectively is a major focus, including providing training on new systems and software

System maintenance 
Technical support specialists perform routine maintenance tasks (such as software updates, hardware upgrades, and network monitoring) to prevent issues before they arise

Networking Skills

Hardware Proficiency

Software Knowledge

Security Fundamentals

Database Management

Scripting and Automation