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Vcc India
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Technical Support Representative

Technical Support Representative

0 - 1 years

|

2 - 3 Lacs

Posted:1 day ago| Platform:

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Skills Required

technical support international technical support technical voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Technical Support Representative JD

To provide best in class Technical support to customers over Phone.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Follow standard operating procedures & escalate to internal teams for quicker resolution.
Document solutions in the form of knowledge base, Tech notes and Articles and help build a robust knowledge base which can be referred in the future.
Documenting all troubleshooting performed on the call

Desired Candidate Profile:

Basic networking skills
Ability to work under pressure with high attention to detail
Excellent communication and interpersonal skills
Flexibility to work rotational shifts
Graduate or Post Graduate

NOTE: It is a Night shift process. Shift: 3*3 (Rotational), Cab Facility Available both ways.

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