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Technical Support Representative- Network Detection And Response

Technical Support Representative- Network Detection And Response

IBM

1 - 5 years

3 - 7 Lacs

mumbai

Posted:1 day ago| Platform:

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Skills Required

tcp ip networking system administration linux hive python network security oozie dns networking protocols patching ssl root cause analysis ssl / tls technical support firewall spark microsoft windows http hadoop sqoop ccna cisco

Work Mode

Work from Office

Job Type

Full Time

Job Description

NDR Operations & AnalysisMonitor NDR alerts, anomalies, and threat detections.Investigate suspicious network traffic patterns and escalate incidents as required.Perform root cause analysis and support incident response activities.Create reports and dashboards for threat visibility and management review.Collaborate with SOC and other security teams for triage and resolution.Administration & Tool Managementconfigure, and integrate the NDR solution with SIEM, SOAR, EDR, and firewalls.Perform user access management, policy updates, and rule tuning.Maintain system health (patching, upgrades, backup/restore, performance optimization).Define and implement detection use cases and custom signatures.Troubleshoot solution performance and connectivity issues.Ensure logging, telemetry, and visibility across critical network segments. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Hands-on experience with NDR tools (e.g., Vectra, Darktrace, Extra Hop, Cisco Secure NDR, Core light).Knowledge of network protocols (TCP/IP, DNS, HTTP, SSL/TLS) and common attack techniques.Familiarity with SOC operationsthreat hunting, incident triage, and malware analysis.Strong knowledge of system administration (Linux/Windows) and networking fundamentals.Experience with integration of NDR with SIEM/SOAR platforms. Preferred technical and professional experience Good experience in cybersecurity or network security.Bachelor’s in Computer Science, Information Security, or related field (or equivalent experience).Security certifications preferred (e.g., CCNA Security, CEH, CompTIA Security+, CISSP Associate, or vendor-specific NDR certifications).

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Technical Support Representative- Network Detection And Response