Technical Support Representative - L2

Avispl

1 - 2 years

7 - 8 Lacs

Gurugram

Posted:1 day ago| Platform:

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Skills Required

Training remediation Root cause analysis Interpersonal skills Managed services Video conferencing Technical Support Representative Troubleshooting Technical support SPL

Work Mode

Work from Office

Job Type

Full Time

Job Description

Ensure customers are receiving prompt and efficient technical support of ProAV and Video Conferencing solutions.
Handle and respond to inbound phone calls and email inquires
Maintain the TSR case load while managing other common tasks including but not limited to: Triage/root cause analysis, Dispatching field technicians, ordering parts/ issuing RMA s
Troubleshoot, document and issue remediation methodologies for contracted and T&M-based clients
Provide client support to users in the operations and configuration of videoconferencing systems
Participate as needed in prescribed training curriculum
Follow up on open issues with escalation groups to provide feedback to customer
Monitor non-installed product commissions on a weekly basis to ensure timely completion by the end of the month

Other duties assigned as needed

Skills and Abilities

Communicate and interact with internal employees, clients and colleagues in a professional and timely manner
Self-starter capable of working independently and ensuring to meet deadlines
Excellent communication and interpersonal skills, both verbal and written
Ability to balance multiple tasks with changing priorities
Excellent structured problem-solving skills
Demonstrate time management skills with attention to detail
Ability to troubleshoot basic AV and Video Teleconferencing issues

Education and/or Experience

High School Diploma or equivalent is required
Formal education in Electronics or related field preferred
Minimum 1-2 years AV/Teleconferencing experience preferred
Demonstrated knowledge of Video Teleconferencing endpoints and infrastructure
Demonstrated knowledge of AV Control systems and integrated room peripherals is desireD

WHY YOU LL LIKE WORKING HERE

Medical benefits Paid holidays, sick days, and personal days Enjoyable and dynamic company culture Training and professional development opportunities

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