Technical Support Representative

Provide first-level support for biometric devices (installation, configuration, troubleshooting).Assist with Windows and Linux client OS issues related to biometric device integration.Perform driver installation, verification, and updates for biometric hardware.Conduct baseline checks and assist in remediation activities.Perform restriction/unrestricting checks for device and application access.Log, track, and escalate incidents as per process.Provide remote and onsite user support within SLA.Basic to intermediate knowledge of Windows OS (7/10/11) and Linux distributions.Understanding of device drivers, hardware connectivity (USB/serial), and troubleshooting.Familiarity with baseline remediation and security compliance checks (preferred).Good communication and customer-handling skills.Ability to follow documentation and escalate effectively. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 1 to 2 years of experience> Hands-on experience with Windows/Linux server environments.> Strong communication, documentation, and stakeholder coordination skills Preferred technical and professional experience

Understanding of  Active Directory (AD), LDAP, SSO, MFA  integrations.

Familiarity with  databases (SQL, PostgreSQL, or Oracle)  for backend support.

Knowledge of  network security concepts  – firewalls, proxies, authentication methods.

Hands-on with  endpoint & application security  tools.

Scripting skills (PowerShell, Python, or Shell) for automation & troubleshootin