Key Responsibilities Provide Tier 1 and Tier 2 technical support via phone, email, chat, or ticketing systems. Troubleshoot and resolve issues related to hardware, software, networks, and applications. Escalate complex or unresolved issues to higher-tier support or engineering teams. Install, configure, and update software and operating systems. Assist users with account setup, access permissions, and system navigation. Collaborate with product, engineering, and QA teams to report bugs and suggest improvements. Educate users on best practices, security protocols, and software features. Monitor system performance and report outages or degradation of service. Stay updated on new tools, system upgrades, and emerging technical trends.

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Technical Support