Technical Support Professional

Job Description

As a Technical Support Professional, you will play a key role in helping our clients successfully administer their Guardium deployments while also helping our product develop and grow throughout the product life cycle. Team members work closely with each other, development, and other teams to resolve complex issues and provide the best possible customer experience. If you love technology, tackling complex challenges, and leveraging your technical expertise to help others, we want you to be part of our talented worldwide technical support team. Your responsibilities will include reviewing diagnostic information, troubleshooting, problem recreation and debugging complex product issues to determine course of action and/or solutions.You'll be expected to: Collaborate on complex technical issues to become a subject matter expert in the Guardium data security solution and supporting technologies. Provide technical support to clients and/or IBM field support leveraging superior communication, client management, and problem determination/problem source identification skills. Contribute relevant and timely content to improve client self-sufficiency. Interact directly with Development, Sales, offering Management, Services, QA to verify product defects and enhancements and advocate for ongoing product improvements. Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise 2+ Years of relevant experience. Proficiency in Docker and experience deploying and managing containerized applications Knowledge of Red Hat OpenShift technology SQL and Database Skills (EDB, DB2, Oracle, MySQL) Strong problem-solving skills Strong communication and customer relationship management skills Ability to work in a dynamic fast pasted environment and continuously learn Work an alternative work week (Tuesday - Saturday or Sunday - Thursday) Participate in weekend pager duty rotation Preferred technical and professional experience Knowledge of microservice’s architecture and container orchestration Advanced Linux Skills Storage Skills (NFS,ODF,OCS) Cloud Computing Experience with AWS, Azure or IBM Cloudanager and Recruiter should collaborate to create the relevant verbiage.