Technical Support Officer

0 - 2 years

0 - 3 Lacs

Posted:1 day ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Description

We are seeking a motivated and enthusiastic Technical Support Officer to join our team in India. This role involves providing technical assistance and support to our customers, ensuring that their issues are resolved promptly and effectively.

Responsibilities

  • Provide first-level technical support to customers via phone, email, and chat.
  • Diagnose and troubleshoot hardware and software issues.
  • Assist in resolving customer inquiries and technical problems in a timely manner.
  • Document customer interactions and maintain accurate records of support activities.
  • Collaborate with team members to improve support processes and customer satisfaction.
  • Keep up-to-date with product knowledge and industry trends.

Skills and Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Strong understanding of operating systems (Windows, MacOS, Linux) and basic networking concepts.
  • Familiarity with common software applications and troubleshooting techniques.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Problem-solving skills and attention to detail.

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