Technical Support Manager

Role & responsibilities

• 8-10 years of progressive experience in technical sales within Anodizing and surface treatment industry.
• Proven track record in specialty chemicals for Aluminum Anodizing and surface treatment applications
• Deep understanding of Anodizing processes, chemistry, process, plants and equipment requirements
• Hands-on experience with anodizing line operations, process troubleshooting, and quality control
• Full knowledge and understanding of QCPC of Anodizing processes
• Knowledge of anodizing standards (ISO, ASTM, MIL-SPEC) and regulatory requirements.

Primary Industry:

Specialty Chemicals, Chemical Manufacturing, Metal Finishing & Surface Treatment, Industrial Chemicals

Client Relationship Management

• Provide pre- and post-sales consulting services to enhance client satisfaction and retention
• Conduct regular plant reviews
• Serve as primary technical liaison between clients and internal teams
• Ensure exceptional customer service delivery and resolve complex manufacturing process issues

Technical Solutions & Consulting

• Provide expert technical consultation on aluminum Anodizing processes, surface treatment chemistry, and pre-treatment solutions.
• Specialize in Anodizing bath management, process optimization, and quality control for aluminum surface treatment.
• Conduct comprehensive Anodizing line assessments and recommend process improvements.
• Develop customized Anodizing chemistry solutions for various aluminum grades and applications.
• Analyze existing Anodizing setups and provide recommendations to improve coating quality, thickness uniformity, and process efficiency.
• Support clients in troubleshooting Anodizing defects such as burning, staining, pitting, and poor adhesion.
• Provide guidance on Anodizing equipment selection, line configuration, and process parameters optimization.
• Offer expertise in hard anodizing, decorative anodizing, and related light metal chemistries.
• Conduct on-site Anodizing trials, process demonstrations, and line parameter optimization.
• Collaborate with R&D teams to develop innovative Anodizing solutions

Market Analysis & Strategy

• Support in identifying emerging trends in anodizing applications across automotive, aerospace, architectural, and consumer electronics sectors.
• Monitor regulatory changes affecting anodizing processes and environmental compliance.
• Analyze competitive landscape in Anodizing chemistry and equipment markets.
• Provide market intelligence on Anodizing technology developments and customer requirements.
• Support strategic planning for Anodizing product portfolio expansion and market penetration