Technical Support Executive (Software Support – Retail & F&B Solutions)

Technical Support Executive (Software Support – Retail & F&B Solutions)

Location: Chennai, Tamil Nadu (On-site)
Experience: 1–3 years (Freshers with strong technical aptitude may also apply)
Compensation: Based on skills and experience

About Us

Uth Software is a fast-growing technology company in Chennai, building POS, ERP, and AI-powered software for industries like retail, food & beverage, restaurants, cafés, bakeries, salons, laundries, and gyms.

We are looking for Technical Support Executives who will play a key role in supporting our clients, ensuring smooth operations of our software products, and acting as the first point of contact for technical assistance.

Role Overview

As a Technical Support Executive, you will provide software support, troubleshooting, and training to customers in the Retail and F&B business verticals. You will help resolve issues related to billing, inventory, POS, ERP modules, and ensure our clients get the best out of our solutions.

Key Responsibilities

• Provide first-level software support to clients (onsite and remote).
• Troubleshoot technical issues related to POS, ERP, and billing systems.
• Guide customers in day-to-day operations (retail billing, restaurant orders, inventory, accounts, etc.).
• Assist in software installation, configuration, and updates.
• Train end-users on system features and workflows.
• Coordinate with development teams to escalate and resolve complex issues.
• Maintain support documentation, FAQs, and training materials.
• Ensure customer satisfaction through timely and effective support.

Required Skills

• Basic understanding of software applications, databases, and operating systems.
• Knowledge of retail or restaurant business operations (billing, orders, stock, reports) is a plus.
• Strong problem-solving and troubleshooting skills.
• Good communication skills in English and Tamil (Hindi is an advantage).
• Ability to handle clients patiently and professionally.
• Willingness to travel within Tamil Nadu for onsite support (if required).

Good to Have

• Prior experience in software support / technical support.
• Exposure to POS, ERP, or billing systems.
• SQL basics (running queries, checking data).
• Familiarity with cloud-based applications and remote support tools.

Why Join Us?

• Be part of a growing product company in retail & F&B tech
• Gain hands-on experience in POS, ERP, and AI-powered platforms
• Opportunity to learn and grow into advanced technical or product roles
• Work closely with real businesses (supermarkets, restaurants, bakeries, salons, etc.)

Preference

• Immediate joiners
• Candidates from Tamil Nadu or willing to relocate to Chennai

How to Apply

Send your resume to asokraaja@uthsoftware.com
Queries: +91-8428981111
Subject line: Application – Technical Support Executive

Join us to support and grow the next generation of intelligent retail and F&B software solutions.

Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person