Technical Support Executive

Roots Recruitment

1 - 2 years

2 - 3 Lacs

mumbai

Posted:13 hours ago| Platform:

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Skills Required

technical support it helpdesk technical voice process network troubleshooting technical customer support technical troubleshooting sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities:

Serve as the first line of defense for incoming technical queries and issues through Calls, Tickets, & Remote session.
Diagnose and resolve software issues with speed and precision.
Collaborate closely with product and engineering teams to resolve escalated concerns.
Translate technical jargon into user-friendly solutions for non-technical stakeholders.
Document issues and solutions to continually improve support processes.
Be a vital contributor to product improvements based on client feedback.
Engage directly with clients to understand, investigate, and resolve technical queries related to our Payroll, HRMS, Assets Management Applications.
Analyze and troubleshoot software issues using other diagnostic tools.
Collaborate closely with functional and development teams to deliver timely and effective solutions.
Support the configuration, implementation, and continuous improvement of our software solutions.
Deliver training sessions and create clear, user-friendly documentation for end-users.
Ensure high-quality, timely resolution of support tickets to maintain excellent client satisfaction.

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