0 years

1 - 2 Lacs

Posted:1 hour ago| Platform: GlassDoor logo

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Work Mode

Remote

Job Type

Full Time

Job Description

Job Profile: Technical Support Executive

Education:

  • Minimum Qualification: 12th Pass
  • Additional knowledge or certification in Computer Hardware, Software, and Networking preferred

Key Skills:

  • Strong understanding of computer hardware components
  • Knowledge of software installation, configuration, and troubleshooting
  • Basic to intermediate networking knowledge (LAN/WAN, routers, switches, IP configuration)
  • Ability to diagnose and resolve technical issues both remotely and on-site
  • Good command of English (written and verbal)
  • Ability to guide users step-by-step to resolve issues
  • Customer-friendly communication and problem-solving attitude

Job Responsibilities:

  • Provide technical support to customers via phone, chat, email, or in person
  • Troubleshoot hardware and software issues on desktops, laptops, printers, and peripherals
  • Perform network troubleshooting including internet connectivity, router configuration, and basic network setup
  • Install, configure, and update operating systems and software applications
  • Handle remote support using tools like AnyDesk/TeamViewer to diagnose and fix problems
  • Visit client locations when required to resolve on-site issues
  • Maintain logs and documentation of issues, resolutions, and customer interactions
  • Escalate complex problems to senior technicians or relevant departments
  • Ensure timely resolution and deliver high customer satisfaction

Personal Qualities:

  • Strong communication skills
  • Patience and ability to handle customer queries professionally
  • Willingness to learn and adapt to new technologies
  • Problem-solving mindset
  • Ability to work independently as well as in a team

Experience:

  • Fresher or experienced candidates with basic technical knowledge are welcome
  • Internship or hands-on experience in PC assembling or troubleshooting is an added advantage

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹18,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance

Work Location: In person

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