Technical Support Executive

Please, ONLY English speaking Individuals Apply for this Job. You will be dealing with American Customers over the phone.

Job location : This not a home based job. Candidates from Nashik city from Maharashtra state can apply. Other States and other cities from Maharashtra, DO NOT apply for this job.

• As an Application Support Engineer, you will deliver contractual service requirements to fix both hardware and software issues as reported by the customer within SLA. This is a POS Technical support Job.
• Your Job Profile is to resolve customer's query/technical issues over the phone in English Language only.
• Based on the Project alignment, you may receive 2 weekly off 5 working days rotational shifts.
• Excellent problem-solving and troubleshooting skills as a Level 1 Support executive.
• Flexible in working Night shifts, Currently we do not have day shifts.
• Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance.
• Proficient in Windows 10/11 operating system navigation and knowledge is MUST.
• Must understand and diagnose hardware issues such as POS printers, Cash Drawers, Barcode scanners and Credit card Terminals.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Flexible schedule

Ability to commute/relocate:

• Nashik, Nashik - 422101, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma (Preferred)

Experience:

• Technical support: 1 year (Required)

Language:

• Fluent English (Required)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)

Expected Start Date: 17/11/2025