Technical Support Executive

Company Description

Infozy Media Private Limited, founded in 2019 and headquartered in Indore, Madhya Pradesh, is a leading digital marketing and web development agency. The company partners with startups, small and medium businesses, and established enterprises across India and globally, delivering customized solutions that achieve measurable results. Infozy Media Pvt. Ltd. is the parent company of YourBulkSMS , a leading provider of mobile marketing services ( Bulk SMS, Voice Calls, WhatsApp Marketing) and Digital Marketing solutions (SEO, SEM, PPC, etc.).

Role : Technical Support Executive

Location : Indore | On-site 

Responsibilities :

Provide technical support via voice and chat for domestic and international clients.

Handle customer and client queries with professionalism.

Assist with business registration services and client onboarding.

Raise tickets and ensure timely updates.

Gather required information and follow up to ensure customer satisfaction.

Provide timely resolutions and continuous support.

Maintain and enhance the company’s reputation as a provider of excellent customer support throughout sales and after-sales processes.

What We’re Looking For

Familiarity with remote desktop applications (AnyDesk, TeamViewer, UltraViewer).

Basic knowledge of postman and sql servers

Experience as a Customer Support Specialist or similar role is an advantage.

Understanding of CRM systems and help desk software.

Knowledge of digital marketing, mobile marketing, and IT industry will be a plus.

Excellent communication and problem-solving skills.

Multi-tasking abilities.

Patience when handling tough cases.

Qualifications

B.Sc / B.Tech / any Graduate (any specialization welcome).

Freshers are encouraged to apply – training will be provided.

Ability to learn quickly and handle technical/client queries

 Excellent verbal and written communication skills

Salary from ₹15000 to ₹18,000 (In-hand) N depend upon experience

Candidates from Indore and nearby locations are eligible.

Comment “Interested” if you’re looking for an opportunity.

Please share your CV at: hr@infozy.in