Technical Support Executive

0 years

3 Lacs

Posted:10 hours ago| Platform: GlassDoor logo

Apply

Work Mode

Remote

Job Type

Full Time

Job Description

Responsibilities:

  • Provide technical support and assistance to customers via phone, email, or chat
  • Identify and diagnose technical issues reported by customers
  • Resolve technical problems in a timely and efficient manner
  • Assist customers with software installations and upgrades
  • Document and track customer issues in a ticketing system
  • Collaborate with other teams to ensure timely resolution of customer issues

Qualifications:

  • Proven experience in a technical support role
  • Good understanding of computer systems and networks
  • Excellent problem-solving and communication skills
  • Ability to explain technical concepts to non-technical users
  • Strong customer service orientation
  • Patience and empathy when dealing with customer issues

Skills:

  • Knowledge of Windows, Mac OS, asterisk and Free Switch
  • Familiarity with software installation and troubleshooting
  • Basic understanding of network protocols and configurations
  • Proficiency in using remote support tools
  • Excellent verbal and written communication skills

Job Types: Full-time, Permanent

Pay: ₹30,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Provident Fund

Work Location: In person

Expected Start Date: 01/09/2025

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You

swargate, pune, maharashtra