Technical Support Executive

Key Responsibilities:

• Provide technical support for Windows operating systems, specifically Windows 10 and 11, including installation, configuration, and troubleshooting.
• Utilize remote desktop support tools to assist users effectively and resolve technical issues promptly.
• Collaborate with team members to diagnose and troubleshoot hardware and software problems.
• Assist with the management of Active Directory and Group Policy, including user account management and policy enforcement.
• Demonstrate basic networking knowledge by resolving connectivity issues related to TCP/IP, DNS, and DHCP.
• Document support processes and maintain accurate records of customer interactions and technical issues.
• Continuously improve technical knowledge and skills through ongoing training and development.

Technical Skills Required:

• Strong knowledge of Windows operating systems (Windows 10/11), including installation, configuration, and troubleshooting.
• Experience with remote desktop support tools to provide efficient and effective user support.
• Basic knowledge of Active Directory and Group Policy management for user account and permission control.
• Understanding of networking concepts such as TCP/IP, DNS, and DHCP to troubleshoot connectivity issues.
• Proven experience in technical support or a related field.
• Excellent troubleshooting abilities and a strong attention to detail.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• A positive attitude and a customer-oriented mindset.