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2.0 - 3.0 years

5 - 6 Lacs

Gurugram

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Position Overview: We are looking for a proactive and detail-oriented IT & Admin Executive to support the IT infrastructure and oversee day-to-day administrative functions at our Gurugram branch. This dual-role position requires a dynamic individual who can ensure the smooth functioning of IT systems while managing general office administration responsibilities efficiently. Key Responsibilities: IT Responsibilities Install, configure, and maintain hardware (desktops, laptops, printers, scanners) and software (Windows, MS Office, Antivirus, etc.). Troubleshoot and resolve technical issues related to networks, systems, and devices. Monitor and maintain local area networks (LAN), internet connections, and Wi-Fi configurations. Coordinate with vendors and service providers for IT hardware procurement, repairs, and AMC contracts. Maintain and ensure regular backups of critical data and systems. Ensure system security through firewalls, antivirus, and data protection protocols. Manage email configurations, data storage systems, and access permissions. Support ERP or trading software used by the company. Prepare IT documentation including asset inventory, user access logs, and maintenance reports. Provide technical support to users and conduct basic IT training when required. Assist with onboarding and offboarding of employees from an IT perspective (system access, email setup, etc.). Administrative Responsibilities Oversee general office upkeep and facility management (cleanliness, utilities, supplies). Maintain stock and purchase records for office supplies and stationery. Coordinate courier dispatch and receiving of office materials. Ensure visitor management, front desk support, and office hospitality protocols are followed. Support HR in onboarding/offboarding employees from an IT and admin perspective. Maintain administrative documentation, vendor contracts, and asset registers. Liaise with building management for maintenance or compliance-related matters. Requirements: Bachelors degree in Information Technology, Computer Science, or a related field. 2- 3 years of experience in a similar IT support or system administration role. Strong understanding of Windows OS, Office 365, networking fundamentals, and system security. Hands-on experience with routers, switches, and firewall configurations. Familiarity with ERP systems and trading software is a plus. Excellent problem-solving, communication, and time management skills. Ability to work independently and under pressure in a fast-paced environment. Time: 2:00 PM - 10:30 PM (Afternoon Shift)

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1.0 - 3.0 years

2 - 3 Lacs

Chennai

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Roles and Responsibilities Provide desktop support to end-users, troubleshooting hardware and software issues. Install, configure, and maintain operating systems (OS) on desktops and laptops. Troubleshoot network connectivity problems using LAN configuration skills. Perform server support tasks such as OS installation, device installation, VPN configuration, and printer setup. Ensure timely resolution of customer queries related to IT infrastructure.

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1.0 - 2.0 years

2 - 3 Lacs

Chennai

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Responsibilities: * Provide desktop support & troubleshooting * Install software & operating systems * Troubleshoot LAN issues & printers * Collaborate with IT team on network projects * Manage hardware installations Annual bonus

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2.0 - 7.0 years

3 - 4 Lacs

Surat

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Install, configure, and maintain desktops, laptops, servers, printers, and other hardware equipment. Troubleshoot and resolve hardware and software issues in a timely manner. Configure and maintain routers, switches, firewalls, and LAN/WAN networks. Required Candidate profile Proven experience as a Hardware & Network Engineer Strong knowledge of computer systems, hardware components, and networking concepts Hands-on experience with LAN/WAN, TCP/IP, DHCP, DNS, etc

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2.0 - 6.0 years

2 - 4 Lacs

Mumbai

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Location: Head Office, Lower Parel, Mumbai Company: Nandivardhan Group Experience Required: Max 3 years of experience Industry: Real Estate Reporting To: Sr. Manager Website Link: https://nandivardhan.com/ Working Days: 6 Days working (Alternate Saturdays & All Sundays Off) Qualification: B.E. / B.Tech in Information Technology, Computer Science, or related field Objective: We are looking for a proactive and technically sound IT Executive to manage our in-house IT operations. The ideal candidate will be responsible for providing technical support, maintaining hardware and software systems, ensuring network security, and managing IT infrastructure at the Head Office. The role requires a hands-on professional who can handle day-to-day IT tasks efficiently and contribute to the companys overall digital infrastructure. Key Responsibilities: IT Support & Troubleshooting: Provide first-line support for all hardware and software-related issues across the office. Diagnose and resolve system/network issues, printer configurations, and email/client problems. Install, configure, and update computer hardware, operating systems, and applications. Network & Infrastructure Management: Monitor and maintain local area networks (LAN), Wi-Fi, routers, and switches. Ensure internet connectivity and troubleshoot network downtimes or slow performance. Manage VPN and remote access configurations for remote employees. Hardware & Asset Management: Maintain inventory of IT assets, ensure tagging and tracking of hardware. Coordinate procurement, installation, and disposal of hardware and peripherals. Maintain logs of IT equipment issuance and returns. Software & Systems Management: Manage software licenses and ensure compliance with licensing agreements. Support implementation and maintenance of internal tools such as G Suite, Microsoft Office, Antivirus, etc. Coordinate with third-party vendors for maintenance and AMC (Annual Maintenance Contracts). Security & Data Backup: Implement and maintain data backup strategies and disaster recovery procedures. Monitor system security, antivirus updates, and firewall configuration. Ensure all systems comply with organizational security policies. Coordination & Documentation: Liaise with external vendors for escalated technical issues and procurement. Document IT policies, SOPs, and user manuals. Assist with onboarding and offboarding processes from an IT perspective. Key Skills & Competencies: Strong knowledge of Windows OS, network configuration, and hardware troubleshooting. Experience with IT helpdesk tools and ticketing systems. Good understanding of networking devices (routers, switches, firewalls). Familiarity with cloud platforms, email hosting, and backup solutions. Excellent problem-solving skills and ability to work independently. Good communication and interpersonal skills.

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2.0 - 4.0 years

0 - 2 Lacs

South Goa, Panaji, Vasco Da Gama

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!!Hiring For CMM5 Level Organization!! Minimum 2 years of experience in Hardware and Networking.Good troubleshooting skills.Experience in assembling/disassembling computer hardware and components.Understanding of TCP/IP networking. Required Candidate profile Designation: Desktop Support Engineer L1 Location: Colvale,Goa Experience: 2 Years Contact: snehapawar@peshr.com/7021769496

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2.0 - 5.0 years

2 - 3 Lacs

Ahmedabad

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Key Skills - Computer assembling - Software installation - Network troubleshooting - Hardware troubleshooting - Replacing RAM and SSD in laptops - Wireless router configuration Over time allowance Travel allowance

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1.0 - 2.0 years

2 - 3 Lacs

Chennai

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Responsibilities: * Provide desktop support & troubleshooting * Install software & operating systems * Troubleshoot LAN issues & printers * Collaborate with IT team on network projects * Manage hardware installations Annual bonus

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0.0 - 2.0 years

2 - 5 Lacs

Chennai, Tamil Nadu, India

On-site

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Designation: Hardware Technician Trainee Education: Diploma in CSE / ECE / IT /EEE passed out in 2023 / 2024 / 2025 or BCA computers Job Summary: We are seeking a skilled and detail-oriented Hardware Technician to join our team. The ideal candidate will be responsible for maintaining, troubleshooting, and repairing computer hardware and peripheral devices to ensure the smooth operation of our University. Key Responsibilities: Diagnose and resolve hardware issues, including desktops, laptops, printers, servers, and other peripherals. Perform regular maintenance on hardware systems, ensuring optimal performance and longevity. Assemble, configure, and upgrade hardware components and systems. Install, test, and troubleshoot operating systems and other software on hardware systems. Provide technical support and training to end-users for hardware-related issues. Respond to service requests in a timely manner, ensuring minimal downtime. Maintain accurate records of hardware repairs, upgrades, and inventory. Ensure that hardware systems are compliant with company standards and regulations. Collaborate with IT teams and vendors to procure and maintain hardware resources. Assist in the setup and deployment of new hardware and devices across University. Qualifications and Requirements: Strong understanding of computer hardware, peripherals, and troubleshooting techniques. Proficiency with common hardware diagnostic tools and software. Familiarity with operating systems such as Windows, macOS, and Linux. Good communication and customer service skills. Ability to work independently and as part of a team. Willingness to learn new technology. Strong attention to detail and problem-solving skills.

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0.0 - 2.0 years

2 - 3 Lacs

Chennai

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Responsibilities: * Provide desktop & laptop support with troubleshooting skills * Install software, Windows & printers; network printer installations * Collaborate on hardware & OS installations; device installations Annual bonus

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8.0 - 13.0 years

13 - 17 Lacs

Bengaluru

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Project Role : Security Architect Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations. Must have skills : Google Chronicle SIEM Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :The SIEM SME leads in architectural design, specification, and maintenance of Splunk/Google Chronicle Security products and services.Candidates must have backgrounds in network planning and design, implementation, and operations. SIEM SMEs apply business and technology skills with structured methodologies to deliver complex solutions to the customer. Roles & ResponsibilitiesAnalyze potential infrastructure security incidents to determine if incident qualifies as a legitimate security breachPerform network incident investigations, determining the cause of the security incident and preserving evidence for potential legal actionInterface with technical personnel and others teams as requiredMake recommendations on the appropriate corrective action for incidentsConfigure and manage Infrastructure Security and SIEM solutions.Design, develop and create correlation rules within the Security Information and Event Management (SIEM) platformMonitor devices and correlation tools for potential threatsInitiate escalation procedure to counteract potential threats/vulnerabilitiesExperience building and maintain security incident correlation content (hands-on)Experience with reverse engineering tools and techniques as it pertains to network traffic collection and analysisOperational knowledge of system and network security engineering best practices and architectureWillingness to engage hands-on from inception to complete and audit to SIEMs deploymentProvide guidance and insight, as well as follow directives as necessary to complete accelerated deployment of the SIEMsCapable and willing to integrate multiple security control production into the SIEMs platformAppropriately inform and advise management on incidents and incident preventionEncourages and implements continuous improvement measures on day-to-day basisLeverages extensive knowledge of communications in a manner that provides business value to the IT OrganizationRequired to identify, assess, and resolve complex issues/problems within own area of responsibilityProvide Incident remediation and prevention documentationDocument and conform to processes related to security monitoringParticipate in knowledge sharing with other analysts and develop solutions efficientlyCoordinate or participate in individual or team projectsWrite technical articles for internal knowledge baseProvide performance metrics as necessaryDevelop and optimize technical processes and coordinate procedure documentation. Professional & Technical Skills: Must have working experience in Google Chronicle SIEM/SOAR as SME. At least 8+ years of experience in Information Security, Risk Management, Infrastructure Security and ComplianceSecurity device installations, configuration and troubleshooting (e.g., firewall, IDS, etc.)Hands on experience in supporting AWS and Azure Assets, especially supporting Splunk deployment in AWS/Splunk ES as a serviceExperience in deploying different type of forwarders and AppsDeep knowledge in AWS services and serverless architectureExpertise in UNIX, Linux, and Windows - able to tear down and rebuild a host systemExperience with Database installation and configuration is required and Oracle experience is a plusExploit and detection analysis skills, including ability to analyze logs for useful information and patternsInstall, configure, tune, and maintain the Splunk SIEM componentsPrimarily focus on content creation regarding advanced threat analysis (rules, variables, trending, watch lists, etc) of incoming data and for self-monitoring of the solution itself.Perform supporting tasks such as system hardening, high availability configurations, and developing backup strategies.Assist with the creation of detailed deployments plans, architectural drawings and operation manuals.Assist with event source auditing configurations, integration with various security platforms, network devices, and systemsExpert in development of Regular Expression (REGEX)Good understanding of Infrastructure Security and its impact on Security Operations, Vulnerabilities, Reporting, Analytics and Monitoring.Good understanding and experiences with Infrastructure Security, Risk assessment and Security Information and Event Management.A solid understanding of frameworks such as ISO 27001/27002, COBIT, and other relevant compliance such PCI, HIPAA, SOX, FISMA, and others those are required for Security Information and Event Management. Experience working in a diversified, virtual environment.Administrational tool development and maintenance.Desirable to have some certifications such as CISSP, ITIL, CISA, CISM and GIAC-GCIADesirable to have some advanced Certification from SIEM vendor on products such as HP ArcSight or RSA envision. Additional InformationBachelors and above degree in Computer Science, Information & Technology, MIS, Engineering. Qualification 15 years full time education

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0.0 - 4.0 years

0 - 2 Lacs

Rajkot

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• Branch Visits of assigned branches in the base location . • Troubleshooting for desktops, laptops, Lan, Switch, Passbook kiosk, Outlook and printers in terms of hardware and configuration issues of assigned branches. samiksha@peshr.com 7498446998 Required Candidate profile • Engineer should be well versed in remote support. • Engineer should have good communication skill and technical knowledge. 0 - 2 Years Exp Location Rajkot General Shift (9:30 AM to 7:00 PM)

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0.0 - 2.0 years

0 Lacs

Chennai

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Designation: Hardware Technician Trainee Education: Diploma in CSE / ECE / IT /EEE passed out in 2023 / 2024 / 2025 or BCA computers Job Summary: We are seeking a skilled and detail-oriented Hardware Technician to join our team. The ideal candidate will be responsible for maintaining, troubleshooting, and repairing computer hardware and peripheral devices to ensure the smooth operation of our University. Key Responsibilities: Diagnose and resolve hardware issues, including desktops, laptops, printers, servers, and other peripherals. Perform regular maintenance on hardware systems, ensuring optimal performance and longevity. Assemble, configure, and upgrade hardware components and systems. Install, test, and troubleshoot operating systems and other software on hardware systems. Provide technical support and training to end-users for hardware-related issues. Respond to service requests in a timely manner, ensuring minimal downtime. Maintain accurate records of hardware repairs, upgrades, and inventory. Ensure that hardware systems are compliant with company standards and regulations. Collaborate with IT teams and vendors to procure and maintain hardware resources. Assist in the setup and deployment of new hardware and devices across University. Qualifications and Requirements: Strong understanding of computer hardware, peripherals, and troubleshooting techniques. Proficiency with common hardware diagnostic tools and software. Familiarity with operating systems such as Windows, macOS, and Linux. Good communication and customer service skills. Ability to work independently and as part of a team. Willingness to learn new technology. Strong attention to detail and problem-solving skills.

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0.0 - 5.0 years

1 - 3 Lacs

Pune

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Candidate will be responsible for Technical Support, day-to-day troubleshooting of PCs, Laptops and LAN. Training will be provided. Field work job. 2 wheeler is essential. Shift allowance Over time allowance Travel allowance Annual bonus

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0.0 years

2 - 3 Lacs

Bengaluru

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Life on the team Are you passionate about Service desk Opportunities and ready to explore your capabilities? Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the chance to take on more challenging and diverse tasks. We are more open to innovation and creativity. There will be a greater emphasis on trying new ideas, implementing cutting-edge technologies, and exploring innovative solutions to challenges. We in Computacenter foster a culture of continuous improvement and forward-thinking. What youll do: Responsible for overseeing and coordinating the entire incident management process within the organization. This role involves identifying, assessing, prioritizing, and resolving incidents to minimize their impact on operations. The Incident Manager will work closely with various teams to ensure that incidents are effectively managed and that lessons learned are applied to prevent future occurrences. Operational hours 24/7 (Rotational Shifts & Week Offs) Process Depending on Business Requirement (Calls & Chats / Email / Requests) What youll need Request Intake: Receive and document incoming requests via various channels (email, phone, ticketing system, etc.). Request Triage: Evaluate and prioritize requests based on established criteria, urgency, and impact on business operations. Assignment: Assign requests to appropriate individuals or teams based on their nature and complexity. Documentation: Maintain detailed and accurate records of all requests, including relevant information, actions taken, and resolutions. Communication: Keep requesters informed of the status, progress, and estimated resolution times. Follow-up: Monitor the status of open requests and escalate as necessary to ensure timely resolution. Quality Assurance: Ensure that requests are handled in accordance with established policies, procedures, and service level agreements (SLAs). Reporting: Generate and analyse reports on request management performance, identifying trends and areas for improvement. Experience & Education: BCA And BSC IT Freshers 2024 Pass out. Bachelor's degree in a relevant field or equivalent work experience Skills: Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Proficiency in using request management tools or ticketing systems. Problem-solving and critical thinking abilities. Knowledge of relevant industry regulations and best practices (e.g., ITIL for IT request management). Excellent problem-solving and analytical skills, Strong communication and interpersonal skills. Ability to work collaboratively in a team with 24/7 work environment.

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2.0 - 3.0 years

2 - 2 Lacs

Chennai

Hybrid

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Roles and Responsibilities 1. Provide desktop support to employees at Lanson Toyota, ensuring timely resolution of hardware and software issues. 2. Install, configure, and troubleshoot desktops, laptops, printers, and other peripherals as needed. 3. Configure LAN settings for optimal network connectivity and security. 4. Perform OS installations and configurations on Windows-based systems. 5. Troubleshoot printer issues using various diagnostic tools. Desired Candidate Profile 1. 2-3 years of experience in desktop support or related field. 2. Strong knowledge of hardware networking (LAN setup), device installation, and troubleshooting. 3. Proficiency in installing operating systems (Windows) and configuring basic network settings. 4. Ability to work independently with minimal supervision. Perks and benefits The purpose of wellness benefits is to support employees in maintaining their health and well being. 1. Employee & Family will be covered in ESI 2. All female insurable employees can avail maternity benefits in ESI 3. Employee will cover health insurance ( Non ESI coverage Employees) 4. Employee will have PF benefits 5. Yearly Bonus 6. Gratuity 7. Increment 8. Incentives 9. Travelling Conveyance 10. Marriage Gifts Employee Engagement Activities 1. Company Tour 2. Festival Celebrations 3. Sports Events NOTE : We need candidates who can join as soon as possible

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1.0 - 6.0 years

2 - 4 Lacs

Kolkata, Rajarhat, Newtown

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Hiring International Technical Support Executive Location: Kolkata Salary: 5LPA Working Days: 5 Days Working, 2 Days Off Transport: Both Way Cab Facility Provided Key Responsibilities: Provide technical support to international customers via phone, email, or chat Troubleshoot software/hardware issues and guide users through step-by-step solutions Escalate unresolved queries to the appropriate internal teams Maintain accurate records of customer interactions and resolutions Meet performance metrics including customer satisfaction, issue resolution time, and quality standards Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs Freshers are welcome; up to 1 year of tech support experience preferred Perks & Benefits: Competitive salary ( Upto 5 LPA based on experience and performance) Both way cab facility Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities For Further Details you can conncet with our HR Team 9147047911 9147047910

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0.0 - 4.0 years

1 - 4 Lacs

Bengaluru

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HELLO APPLICANT, Greetings from The Job Factory !! Hiring for Technical Support / Desktop support / customer support For More Details Call : HR Krithika @ (Call or whatsapp ) Email ID : Krithikathejobfactory@gmail.com Job description Proven work experience as a Desktop Support Engineer or similar role or customer support Address user tickets regarding hardware, software and networking Walk customers through installing applications and computer peripherals Hands-on experience with Windows OS environments. Guide users with simple, step-by-step instructions Conduct remote troubleshooting Help create technical documentation and manuals Working knowledge of office automation products and computer peripherals, like printers and scanners Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills customer-oriented attitude. Other Benefits Salary-Upto 4.5 LPA For More Details Call : HR Nivetha @ 9035369666 / 9880952642 (Call or WhatsApp ) Email ID : Nivetham@thejobfactory.co.in

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1.0 - 3.0 years

1 - 3 Lacs

Thane

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Key Responsibilities: - Installation and SetupAssist in the installation, setup, and configuration of medical devices at customer sites, ensuring proper integration and functionality. - Preventive MaintenancePerform routine maintenance tasks on medical devices according to manufacturer guidelines, including cleaning, calibration, and testing. - Troubleshooting and RepairsDiagnose technical issues with medical devices, identify root causes, and implement timely repairs to minimize downtime. - Quality AssuranceConduct inspections and quality checks on medical devices to verify compliance with regulatory standards and company specifications. - User TrainingProvide training and technical support to healthcare professionals on the proper use and maintenance of medical devices. - DocumentationMaintain accurate records of equipment maintenance, repairs, and service activities, ensuring compliance with regulatory requirements. - Customer SupportRespond to customer inquiries and service requests in a timely and professional manner, providing effective solutions and recommendations. - Should be open to travel when it is troubleshooting/handholding of devices Qualifications: - Associate degree or certification in biomedical equipment technology, electronics, or a related field. - Previous experience in medical device installation, maintenance, or repair is preferred. - Strong technical aptitude and problem-solving skills, with the ability to troubleshoot complex equipment issues. - Excellent communication and interpersonal skills, with the ability to interact effectively with customers and internal teams. - Detail-oriented approach with a commitment to quality assurance and customer satisfaction. - Ability to work independently and prioritize tasks in a dynamic and fast-paced environment This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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1.0 - 4.0 years

1 - 2 Lacs

Mumbai, Thane

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Roles And Responsibilities: - Interacting with patients in a compassionate and empathetic manner, explaining the purpose of the cardio and sleep test, and providing clear instructions on how to use the device properly. - Setting up the cardio and sleep testing device at the patient's home, ensuring it is functioning correctly, and providing thorough instructions on how to operate it safely and effectively. - Monitoring the patient's progress during the test period, offering support and guidance as needed, and addressing any concerns or questions the patient may have. - Collecting the cardio and sleep testing device from the patient's home once the test is complete, ensuring it is properly maintained, cleaned, and calibrated for future use. - Managing the data collected from the cardio and sleep test, generating comprehensive reports with accurate results, and ensuring the confidentiality and integrity of patient information. - Adhering to quality control standards and regulatory requirements for conducting cardio and sleep tests, ensuring the accuracy and reliability of test results, and maintaining compliance with healthcare regulations. - Maintaining detailed records of patient interactions, test results, device usage, and any other relevant information in a secure and organized manner. - Staying updated on the latest advancements in cardio and sleep testing technology, procedures, and best practices through ongoing education and training. - Troubleshooting and RepairsDiagnose technical issues with medical devices, identify root causes, and implement timely repairs to minimize downtime. - Prioritizing patient safety and comfort throughout the testing process, addressing any issues or complications promptly, and ensuring a positive and supportive experience for the patient. Qualification: - Associate degree or certification in biomedical equipment technology, electronics, or a related field. - Previous experience in medical device installation, maintenance, or repair is preferred. - Strong technical aptitude and problem-solving skills, with the ability to troubleshoot complex equipment issues. - Excellent communication and interpersonal skills, with the ability to interact effectively with customers and internal teams. - Detail-oriented approach with a commitment to quality assurance and customer satisfaction. - Ability to work independently and prioritize tasks in a dynamic and fast-paced environment. Two wheeler is Must This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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1.0 - 3.0 years

1 - 2 Lacs

Nagpur, Ahmedabad, Jaipur

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Role & responsibilities: Ensure On-time Applications support across all modalities within the Territory. Responsible for self and all clients within the region. Provide timely application (hands on) training and technical support to existing and new customers. Provide support to sales team in technical discussions for prospective customers. Provide trouble-shooting and address customer queries. Responsibilities: Application Support / provide training on Molbio's instruments and products. To coordinate with the sales team and customer to ensure readiness of site for application training and plan for training. Provide onsite training to new customers and re-training to existing customers in order to enhance optimal utilization of Molbio's instruments. Joint working with the sales team to support sales Participation in technical discussion during the ongoing sales process with prospects. Drive media sales and revenue generation. Work with regional Branch manager to achieve and deliver business objectives Participate in sales review meetings and work closely with Regional manager to meet the business objectives and achieve budget numbers. Able to complete complicated application calls and service assignments Preferred candidate profile Graduate or Post-Graduate in Science or Medical Lab Technology Prior experience in Diagnostics, working in or with a field force team. 2-3 years of experience is necessary. Ability to build excellent relationships with the different stakeholders including end-users, customers. Knowledge of the local market

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3 - 8 years

3 - 3 Lacs

Virudhachalam

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Monitor existing systems to ensure structural integrity Oversee the development and installation of new hardware and software Ensure constant availability of technical resources

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1 years

2 - 3 Lacs

Bengaluru

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Life on the team Are you passionate about Service desk Opportunities and ready to explore your capabilities? Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the chance to take on more challenging and diverse tasks. We are more open to innovation and creativity. There will be a greater emphasis on trying new ideas, implementing cutting-edge technologies, and exploring innovative solutions to challenges. We in Computacenter foster a culture of continuous improvement and forward-thinking. What youll do: Responsible for overseeing and coordinating the entire incident management process within the organization. This role involves identifying, assessing, prioritizing, and resolving incidents to minimize their impact on operations. The Incident Manager will work closely with various teams to ensure that incidents are effectively managed and that lessons learned are applied to prevent future occurrences. Operational hours 24/7 (Rotational Shifts & Week Offs) Process Depending on Business Requirement (Calls & Chats / Email / Requests) What you’ll need Request Intake: Receive and document incoming requests via various channels (email, phone, ticketing system, etc.). Request Triage: Evaluate and prioritize requests based on established criteria, urgency, and impact on business operations. Assignment: Assign requests to appropriate individuals or teams based on their nature and complexity. Documentation: Maintain detailed and accurate records of all requests, including relevant information, actions taken, and resolutions. Communication: Keep requesters informed of the status, progress, and estimated resolution times. Follow-up: Monitor the status of open requests and escalate as necessary to ensure timely resolution. Quality Assurance: Ensure that requests are handled in accordance with established policies, procedures, and service level agreements (SLAs). Reporting: Generate and analyse reports on request management performance, identifying trends and areas for improvement. Experience & Education: 6 months to 1 years of experience Bachelor's degree in a relevant field or equivalent work experience Skills: Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Proficiency in using request management tools or ticketing systems. Problem-solving and critical thinking abilities. Knowledge of relevant industry regulations and best practices (e.g., ITIL for IT request management). Excellent problem-solving and analytical skills, Strong communication and interpersonal skills. Ability to work collaboratively in a team with 24/7 work environment.

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3 - 5 years

2 - 3 Lacs

Kolkata

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Responsibilities: * Provide hardware networking support * Troubleshoot network issues with software & printers * Install, configure & maintain LAN infrastructure * Collaborate on device installations & configurations Provident fund Annual bonus Leave encashment

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2 - 4 years

2 - 3 Lacs

Navi Mumbai

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Role & responsibilities Diagnosing and resolving technical issues, User support with laptops, desktops, printers, and other devices Ensuring security and upgrades are applied to IT Assets and kept up to date Should have experience in End User Support & Strong knowledge in troubleshooting Strong understanding of network infrastructure and network hardware. Ability to create accurate network diagrams and documentation for design and planning network communication systems. Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points & Network switches. Taking ownership of technical issues, and working with our development group to resolve more Support users in testing new applications Support in obtaining digital certificates for users and Servers Ensure backups are taken regularly Support BCP/DR activity Manage inventory of IT equipments Place an order for IT devices after necessary approvals Should be able to communicate in English with internal Team,Client and Vendors. Single point of contact for all IT Day to day tasks Willing to work extra hours Work Experience: Should have minimum Two-year valid experience Location: Navi Mumbai Office timings: Flexible to work in 24/7 shifts

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