Technical Support Executive (Blended Process)

Job Overview

We are seeking a skilled Technical Support Executive to join our backend operations team. This role involves providing technical support for internet services and coordinating with Tier 1 engineers and field engineers to ensure seamless service delivery and issue resolution.

Key Responsibilities

• Provide backend technical support for internet services and related infrastructure
• Coordinate with Tier 1 engineers and field engineers to troubleshoot and resolve technical issues
• Monitor, analyze, and escalate service-related incidents as per defined protocols
• Maintain accurate documentation of technical issues, solutions, and customer interactions
• Perform root cause analysis for recurring technical problems
• Support network connectivity issues, service outages, and performance degradation
• Assist in ticket management and ensure timely resolution within SLA parameters
• Collaborate with cross-functional teams to improve service quality and customer experience
• Participate in knowledge sharing sessions and maintain technical documentation

Required Qualifications

• Diploma, BTech, BCA or equivalent degree in Computer Science, Information Technology, or related field
• Strong understanding of internet services and networking fundamentals
• Knowledge of TCP/IP, DNS, DHCP, and other networking protocols
• Familiarity with ticketing systems and backend support processes
• Knowledge of circuit wiring, transmission parameters, testing & dispatch systems

Preferred Skills

• Excellent problem-solving and analytical abilities
• Strong communication skills for effective coordination with technical teams

• Freshers are eligible to apply for the role

• Ability to work in rotational shifts
• Customer-focused mindset with attention to detail
• Ability to multitask and work under pressure
• Basic knowledge of troubleshooting tools and remote support applications

Perks & Benefits

• Salary Range- 3.2 LPA - 3.80 LPA
• Cab facilities (Pick up & Drop)
• Life Insurance
• Medical Insurance