Technical support Executive

Designation - Technical support ExecutiveRequired Skills:Familiarity with concept of web-applicationsUnderstanding of SSL/TLS certificatesYour QualificationsExcellent customer engagement and communications skillsFamiliarity with Support Ticket, Call Center, and Knowledge Based SystemsMinimum three years of experience in SaaS supportExperience in administering Windows 10, Mac OS and Linux (any distribution)Experience in administering Windows Servers (2016, 2019)Proficiency with Microsoft Office productsJob descriptionTechnical support via phone, email, chatIdentifying hardware and software solutions.Troubleshooting technical issues.Diagnosing and repairing faults.Resolving network issues.Installing and configuring hardware and software.Speaking to customers to quickly get to the root of their problem.Troubleshooting technical issues related to software, platformDocumenting customer issues in ticketing systemCollaborating with technical support teamsResearch and identify solutions to new technical problemsRetention of Clients, Queries handling, Troubleshooting of Software, Escalation handling Client Retention, solving queries Providing timely and accurate customer feedback.Talking customers through a series of actions to resolve a problem.Following up with clients to ensure the problem is resolved.Replacing or repairing the necessary parts.Supporting the roll-out of new applications.Providing support in the form of procedural documentation.Managing multiple cases at one time.Testing and evaluating new technologies.Conducting electrical safety checks on equipment.