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Vbeyond Corporation
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Technical Support Engineer

Technical Support Engineer

Vbeyond Corporation

0 - 2 years

|

2 - 4 Lacs

Bengaluru

Posted:23 hours ago| Platform:

Apply

Skills Required

Technical Support Technical Voice Process Software Troubleshooting LAN Troubleshooting Communication Skills LAN Configuration Ticketing Network Troubleshooting Troubleshooting Hardware Troubleshooting International Voice Process International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

Essential Job Functions :

Assists customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
Follows up with Users to ensure that their inquiries are resolved within the contracted or agreed upon time frame.
Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately
& responsibilities
This role also includes rotational shift and rotational week offs( 5 days working )

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Vbeyond Corporation

Vbeyond Corporation

Staffing and Recruiting

Hillsborough New Jersey

201-500 Employees

78 Jobs

Key People

John Doe

CEO
Jane Smith

CTO
Emily Johnson

COO

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