Technical Support Engineer

Hi, We are looking for Technical support candidate. Desktop Support Engineer Job Responsibilities Providing phone, email, remote, and in-person support to troubleshoot various technical problems Installing and configuring computer hardware, software, peripherals, and networking equipment Resolving issues with internet connectivity, printers, scanners, phones, and other equipment Performing troubleshooting to diagnose system failures and identifying root causes Managing technology inventory and placing orders for equipment Escalating complex issues to the appropriate teams if unable to resolve them independently Providing new system orientation and training to end users Documenting technical issues and solutions in a ticketing system Knowledge Qualifications High school diploma or equivalent Experience At least 4+ months in a technical support department. Minimum Requirements for Hiring Computer Ability to use the desktop computer system - Ability to use Internet/web applications. Usage of MS Office Language - Proficient in English (C1 level) Writing and verbal communication Ability to communicate correctly and clearly Comprehension. Ability to clearly understand a problem statement Problem Solving Ability to approach problems logically Customer Service Ability to effectively manage customer enquires via all types of channels. Typing - Speed: 25 wpm - Accuracy: 85% Experience –some months working within the company in a technical support department. 9 out of 12 months exceeding performance KPIs No written warning or disciplinary action Minimum Requirements to Perform the job Computer – Use of production tools - Use of Phone/Mail/Chat System - Clients Tools - CCMS Problem Solving - Strong troubleshooting Knowledge of tools used for troubleshooting. Communication -B2 English (British Council) Complaint Handling Product Knowledge Requirements- Windows, OS, MacOS, Chrome, OS Office Applications Home VPN technologies