Technical Support Engineer

Teleperformance (TP)

0 - 5 years

3 - 6 Lacs

New Delhi Gurugram Delhi / NCR

Posted:4 days ago| Platform:

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Skills Required

IT Service Desk Technical Support Service Desk IT Helpdesk Remote Support International Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Respond to IT queries via phone, email, or chat
Diagnose and resolve hardware, software, and network issues
Log and track incidents using ticketing systems
Escalate complex problems to higher-level support teams
Maintain documentation and update knowledge bases
Perform system installations, upgrades, and maintenance
Educate users on basic IT practices and security protocols
Monitor system alerts and proactively address issues

Required Qualifications

Bachelors degree in IT, Computer Science, or related field
0.6months3 years of experience in technical support or help desk roles
Familiarity with operating systems (Windows, macOS), networks, and common software
Proficiency with ITSM tools (e.g., ServiceNow, Jira)

Essential Skills

Strong problem-solving and analytical abilities
Excellent communication and interpersonal skills
Ability to work under pressure and multitask
Customer service mindset with empathy and patience
Time management and organizational skills

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