Technical Support Engineer

As a Technical Support Specialist at the company, your role will involve configuring and troubleshooting the product to effectively resolve customers" technical issues. You will play a crucial role in supporting customers by serving as the main point of contact between them and other internal teams. Your expertise in working within complex networking environments will be a valuable asset to the team. **Key Responsibilities:** - Reproduce customer environments and conduct thorough tests - Efficiently manage and address electronic tickets - Act as a liaison between the sales team, customer success team, and customers to effectively resolve customer problems - Troubleshoot and configure software and hardware to meet customer needs **Qualifications:** - Minimum of 2 years of technical support experience - Strong customer service orientation - Excellent written and verbal communication skills - Proficient troubleshooting skills Join the team and contribute your technical expertise to deliver exceptional support to customers.,