Technical Support Engineer

Qualifications

• 3+ years of experience with VOIP, Asterisk, Vicidial,GoAuto Dial
• Experience in Installing, configuring and deployment of Asterisk, Asterisk based applications like GoAutoDial, Vicidial, IVR and FreePBX.
• Experience in Installing, configuring and deployment of Asterisk, Asterisk based applications like GoAutoDial, Vicidial, IVR and FreePBX.
• This role will suit someone with prior experience of working within Asterisk environment, particularly with experience of configuring Asterisk for new product deployment.
• Must have good trouble shooting skills in using network testing tools such as Wireshark, Tcpdump.
• Experience trouble shooting Vici Dialers and Asterisk would be useful.
• The applicant must be prepared to work outside of core hours to address emergency activity if required.
• Should also know MySQL databases and VoIP.
• Proven track record of deploying Dialers or IVR applications in an enterprise environment.
• Experience in configuring with PRI Card, PRI Gateway, Analog Gateway and PSTN is a must.
• Proficiency in the following programming languages: MySQL, PHP, Perl, AGI and Shell Scripts
• Must be organized and ability to document how-to and common troubleshooting steps.