Technical Support Engineer - PDP Program

Job Description

Your role at Dynatrace Are you passionate about customer communication and can articulate at a very technical level? Are you excited to troubleshoot for our AI powered observability and security software platform? Are you ready to join a global leader that enables digital transformation? If the answer is Yes, then you are the right candidate for this role. Dynatrace has redefined software observability and security: AI-powered, full stack & automated. Our innovative SaaS product helps customers to get a self-driving IT. Dynatrace is the only web-scale observability and security solution on the market designed to meet the needs of modern applications. All we need now is you to become a personal superhero to our customers. How we prepare you: Our Professional Development Program (PDP) is an intensive 12 -weeks developmental training program to ensure that you have both the soft and hard skills to hit the ground running as a Technical Support Engineer with our team. Our program provides you with a strong foundation of consulting methodologies, personal brand development, Dynatrace technology and client strategy on which to build a career with us. Your role in the team: Identify problems and ensure our customers business critical applications are available and performing at their peak. Investigate issues directly with the customer via screensharing - Cooperate with Development and Product Management. Attend training for new product features and technologies. Exchange knowledge with other colleagues and suggest product improvements. What will help you succeed 1 to 2 years experience in IT Customer Support or equivalent Who will be available to start in September 2025 Strong passion and desire to learn new technology Independent thinker yet team oriented Innovative and creative Self-motivated with a strong work ethic Customer focused For Bangalore based residents only Why you will love being a Dynatracer Dynatrace is a leader in unified observability and security. We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. Over 50% of the Fortune 100 companies are current customers of Dynatrace.