Technical Support Engineer

As a Technical Support Engineer, your role is to help customers become productive in their test automation journey by solving their problems. This involves understanding the customer's goals, IT environment, and usage of Qualitia. Your focus will be on in-depth problem analysis of Qualitia implementation and various mixed mode environments in the enterprise. **Key Responsibilities:** - Make Customers productive in their test automation journey as quickly as possible - Understand customers situation and provide technical assistance - Represent customers while discussing problems internally with the escalation team and product teams - Proactively reach out to customers to follow-up on the issues - Clearly document the issues and resolutions in the helpdesk system as per defined process - Demonstrate good problem-solving and analytical skills - Reproduce customer issues in the lab to verify problems and provide feedback to the customer - Provide timely status updates to customers and management - Analyze customer requirements and design solutions - Create fully functional applications that run across multiple devices and browsers - Research new technologies and share with team members - Collaborate with project leaders, designers, and stakeholders to ensure projects are completed on time with high quality **Qualifications Required:** - Ability to multitask effectively - Good English communication skills - Immediate availability or ability to join within 15 to 30 days If you are a fresher with a desire to work in a dynamic environment where you can contribute to creating highly scalable web apps, this opportunity might be the right fit for you.,