Technical Support Engineer - Java, SQL

Job Description

We help the world run better Summary As part of the Business Network for Procurement team, the primary function of the Technical Support Engineer is to use product & technical expertise to support customers experiencing issues on the SAP Ariba applications. What youll do The Technical Support Engineer delivers an exceptional customer experience by: Using knowledge of SQL and Java to troubleshoot and resolve issues Focusing on customer service, including frequent, high quality communication Provide direct technical assistance with customers via Service Now[SNOW] Own and manage concurrent cases in a ticketing system Provide ongoing and timely communication to customers regarding the status of their issues Create internal/external content for SAP Ariba s User Community and internal knowledge base Collaborate and develop strong working relationships with cross-functional, global teams Liaise with customers and Product Engineering/Management to identify, prioritize, and resolve reported system defects Provide on-call support during evenings and weekends as required by a rotational schedule Provide exceptional support to our customers via Chat, Phone and Email Available to work in rotational shifts All other duties as assigned What you bring Mandatory 0-3 years of experience with one or more of the following: Hands-on experience on SQL Reading Java and object-oriented programming o XML, IDOC, HTTP, SOAP UI and HTML Troubleshooting and debugging common web-browser issues SSO (Single Sign-on) technologies, particularly SAML Exceptional written and oral communication skills Effectively handle difficult and challenging customer interactions Proven ability to manage multiple tasks or projects with changing priorities Successfully troubleshoot reported issues by gathering symptoms, narrowing down causes, and finding creative workarounds Ability to work cross-culturally and think out of the box Prior experience on SAP Ariba application (Preferred) Meet your team We are a team of SMEs who are obsessed with delighting our customers at every turn. To achieve this daily, our team members must possess an unrivaled sense of autonomy, ownership and dedication to help each customer experience measurable ROI. #SolutionSupportEngT2, #SolutionSupportEngT1 Bring out your best . Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 425936 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid. Requisition ID: 425936 Posted Date: Jun 3, 2025 Work Area: Customer Service and Support Career Status: Professional Employment Type: Regular Full Time Expected Travel: 0 - 10% Location: