Technical Support Engineer

We are urgently hiring for Technical Help Desk Engineer..

Location :- Mumbai.

Exp Required - 2+Years

1. Extending technical support on application to end users
2. Provide Help Desk support for reporting technical incidents / issues / problems with the system.
3. The Help desk shall log user calls related to system and assign an incident/ call ID number. Severity shall be assigned to each call as per the SLAs.
4. Track each incident / call to resolution.
5. Escalate the calls, to the appropriate levels, if necessary, as per the
   escalation matrix agreed upon
6. Analyze the incident / call statistics and provide monthly reports including but not limited to:

i. Type of incidents / calls logged

ii. Incidents / calls resolved

iii. Incidents / calls open

iv. SLA compliance report

1. The help desk will serve as a single point of contact for reporting/resolution of all tickets (queries, errors, incidents, issues either application or infrastructure or operations related). IT facilities management services to provide first-line services related to all IT issues including software, applications, client-side infrastructure, servers, network, etc

Qualification:-

Any Graduate with diploma in computers

OR

Degree/Diploma in Computers/ Electronics from recognized Engineering.

College/ Polytechnic.

Experience

Minimum 2 years on installation/configuration and support on desktop O/S such as Win 7 /Windows 8, PC assembling & disassembling, printer/MFP troubleshooting.