Technical support - Customer Experience

2 - 4 years

4 - 5 Lacs

Posted:1 week ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

  • Managing customer inquiries and issues through calls and emails.
  • Daily monitoring and resolution of customer-reported issues.
  • Analyzing customer issues and traffic data.
  • Providing remote product and feature training to customers.
  • Coordinating with other teams, including L2 tech support, vendors, product, and business teams.
  • Participating in product and released feature User Acceptance Testing (UAT) and collecting feedback

Preferred candidate profile

• Good Communication skill voice and Email(written), Customer Handling and knowledge of technical support related process.

• Knowledge of Windows OS, Web services, API & Postman

• Well versed with MS office (Word, excel and power point)

• Basic DB understanding, SQL, Oracle

• Fundamentals of computer networking, ISP, ISP, Firewall

• Proficiency in digital communication channels such as SMS, WhatsApp, email, voice, and mobile apps.

• Flexible working in shifts including night shifts.

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
ValueFirst logo
ValueFirst

Telecommunications and Digital Marketing

Noida

RecommendedJobs for You