10 B2B Support Jobs

We are looking to hire smart and passionate folks for our customer support team. The customer support team takes care of technical account management for all our customers. They help troubleshoot and resolve issues that customers might have and provide assistance as and when required. In this role, you will be providing dedicated customer support in an omnichannel environment to high-value customers and reputed brands. Responsibilities: Take ownership of customer issues reported and ensure that they are resolved within set SLAs. Diagnosing and troubleshooting problems and identifying solutions to resolve customer issues. Collaborate with other appropriate internal teams and represent the cus...

Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide. Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, Israel, and the Netherl...

About Rippling: Rippling, based in San Francisco, CA, has secured $1.2B in funding from prominent investors such as Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock. Forbes recognized Rippling as one of America's best startup employers. Candidate safety is a priority at Rippling, and all official communication will originate from @Rippling.com addresses. About The Role: Customer Support plays a pivotal role at Rippling, evident from our positive reviews and public support status page. We are seeking an experienced support leader to join our team, assuming direct responsibility for a growing segment of our product line. As we expand our team and introduce new products within th...

Key Responsibilities: Be part of a 24x7 Enterprise Grade Service Desk Team Provide Tier 1 technical support for a wide range of Adobe products across Windows and macOS platforms. Handle support requests through multiple channels including phone, chat, email, and web portal. Triage, prioritize, and resolve customer issues with a focus on First Call Resolution. Utilize customer insights and case history to personalize upsell recommendations, ensuring relevance and customer value. Accurately log all customer interactions, incidents, and service requests in the CRM/case management system. Use internal knowledge bases and technical documentation to provide accurate and timely solutions. Escalate ...

The business/systems analysis specialist at Amdocs has a comprehensive understanding of customers" business environments, operations, regulatory frameworks, and industry processes. You will leverage this knowledge to advise on, capture, and define business and system requirements that align with customer needs and product capabilities. Your responsibilities will include: - ETL Work Description: Designing and building extracts using Informatica from various sources to create a unified input file for migration, testing support across all stages, migration support for loading data into SFDC, data cleanup using extracts, and B2B support. - SFDC Work Description: Designing extracts and loads for ...

As a member of the Oracle CX Service team, you will have the opportunity to utilize your cutting-edge architectural, DevOps, and cloud application expertise while collaborating with Oracle's top developers and technology leads to make significant contributions. Oracle CX Service is dedicated to providing top-tier Enterprise Cloud customer experience (CX) solutions, empowering leading organizations with the technology to deliver superior B2C and B2B support across various platforms, including social media and mobile, through cloud implementations. Your role will involve working independently to promote best practices alongside product managers and senior technology leaders, playing a crucial ...

Role & responsibilities Managing customer inquiries and issues through calls and emails. Daily monitoring and resolution of customer-reported issues. Analyzing customer issues and traffic data. Providing remote product and feature training to customers. Coordinating with other teams, including L2 tech support, vendors, product, and business teams. Participating in product and released feature User Acceptance Testing (UAT) and collecting feedback Preferred candidate profile • Good Communication skill voice and Email(written), Customer Handling and knowledge of technical support related process. • Knowledge of Windows OS, Web services, API & Postman • Well versed with MS office (Word, excel an...

As a Reliability Engineer II at MasterCard, your primary responsibility will be to provide 24x7x365 communication support for the global infrastructure. Your role will involve delivering clear, succinct, and informative communications regarding Incident status to a diverse set of audiences, including Customers, internal partners, and Executives. You will collaborate with technical partners and business contacts to ensure effective communication. Your focus will be on offering a world-class customer experience and integrating new products into existing B2B support models. Your ability to influence change, drive improvements in customer experience, and enhance situational awareness of Incident...

Role & responsibilities Experience in Enterprise Support or B2B Support, Escalations handling, Incident management and any ticketing tool exposure with Excellent communication skills we are preffering. As a member of the Support Service Management team, we provide a personalized support service to our Ultimate Support plan customers. The SSM is a critical role included as part of the customer facing team for our Ultimate customers, focusing on the provision of a personalized support service that provides clear customer communications, regular updates, insights and guidance in collaboration with the Technical Account Manager. The Support Service Manager (SSM) will coordinate and collaborate w...

Role & responsibilities: Franchisee Onboarding & Training Assist in the onboarding process for new franchisees, ensuring they understand company policies, trading platforms, and operational procedures. Coordinate and conduct training sessions for franchisee staff on broking operations, customer service, and compliance standards. Develop and maintain training materials and resources to support franchisee education. Operational Support & Issue Resolution Provide day-to-day operational support to franchisees, addressing queries related to account management, trading platforms, and client services. Collaborate with internal teams to resolve technical issues, ensuring minimal disruption to franch...