6 B2B Support Jobs

The business/systems analysis specialist at Amdocs has a comprehensive understanding of customers" business environments, operations, regulatory frameworks, and industry processes. You will leverage this knowledge to advise on, capture, and define business and system requirements that align with customer needs and product capabilities. Your responsibilities will include: - ETL Work Description: Designing and building extracts using Informatica from various sources to create a unified input file for migration, testing support across all stages, migration support for loading data into SFDC, data cleanup using extracts, and B2B support. - SFDC Work Description: Designing extracts and loads for Billing Accounts, Assets, and Contacts, mapping legacy SFDC products to new Core Commerce products, executing migrations, supporting testing and integration, analyzing errors, and conducting B2B analysis within SFDC-Cloudsense. The ideal candidate will have: - A degree in Computer Science or Industrial Engineering & Management - Information System. - 10 years of experience in the telecom industry and/or IT, with at least 5 years in business/system analysis. - Customer-facing experience, proficiency in E2E Business processes, and partner/client management skills. In this role, you will: - Utilize customer insights to influence solution design. - Collaborate with a global team for personal and professional development. - Work in a multinational environment with a market leader. - Enjoy a range of benefits including health insurance, paid time off, and parental leave. Amdocs is an equal opportunity employer dedicated to building a diverse and inclusive workforce.,

As a member of the Oracle CX Service team, you will have the opportunity to utilize your cutting-edge architectural, DevOps, and cloud application expertise while collaborating with Oracle's top developers and technology leads to make significant contributions. Oracle CX Service is dedicated to providing top-tier Enterprise Cloud customer experience (CX) solutions, empowering leading organizations with the technology to deliver superior B2C and B2B support across various platforms, including social media and mobile, through cloud implementations. Your role will involve working independently to promote best practices alongside product managers and senior technology leaders, playing a crucial part in the ongoing success of Oracle CX. In this role, you are expected to have a Bachelor's or Master's degree in Computer Science or a related engineering field from a reputable institution with a consistently strong academic record. You should possess 1-4 years of relevant work experience, including programming skills and a solid background in DevOps. Previous experience in team-based object-oriented software development, continuous integration, test-driven development, and automated unit and integration testing is desirable. Additionally, familiarity with distributed queues like Kafka or RabbitMQ, cloud computing platforms such as Oracle Cloud Infrastructure, OpenStack, or AWS, microservices architecture, container orchestration frameworks like Docker and Kubernetes, and configuration management tools such as Terraform, Ansible, or Chef is advantageous. Proficiency in UNIX/Linux, Linux networking, centralized logging systems, versioning tools like git, and CI servers like GitLab or Jenkins is also preferred. Strong communication skills, a proactive approach, result orientation, creativity, and the ability to work both independently and within a remote team are essential for success in this role. The work you will be engaged in is non-routine and intricate, requiring the application of advanced technical and business skills within your area of specialization. Oracle, a global leader in cloud solutions, values diversity and innovation. The company thrives on inclusive workplaces that foster a variety of perspectives and backgrounds. By ensuring that every voice is heard, Oracle aims to surpass previous accomplishments through true innovation. With over 40 years of experience, Oracle continues to grow by embracing change and operating with integrity. As an Oracle employee, you will have access to global opportunities that support work-life balance. The company offers competitive employee benefits focused on equality and consistency, including flexible medical plans, life insurance, retirement options, and volunteer programs to give back to the community. Oracle is committed to including individuals with disabilities in all aspects of the employment process. If you need accessibility assistance or accommodation due to a disability, please contact us at +1 888 404 2494, option one. Disclaimer: Oracle is an Affirmative Action Employer in the United States.,

Role & responsibilities Managing customer inquiries and issues through calls and emails. Daily monitoring and resolution of customer-reported issues. Analyzing customer issues and traffic data. Providing remote product and feature training to customers. Coordinating with other teams, including L2 tech support, vendors, product, and business teams. Participating in product and released feature User Acceptance Testing (UAT) and collecting feedback Preferred candidate profile • Good Communication skill voice and Email(written), Customer Handling and knowledge of technical support related process. • Knowledge of Windows OS, Web services, API & Postman • Well versed with MS office (Word, excel and power point) • Basic DB understanding, SQL, Oracle • Fundamentals of computer networking, ISP, ISP, Firewall • Proficiency in digital communication channels such as SMS, WhatsApp, email, voice, and mobile apps. • Flexible working in shifts including night shifts.

As a Reliability Engineer II at MasterCard, your primary responsibility will be to provide 24x7x365 communication support for the global infrastructure. Your role will involve delivering clear, succinct, and informative communications regarding Incident status to a diverse set of audiences, including Customers, internal partners, and Executives. You will collaborate with technical partners and business contacts to ensure effective communication. Your focus will be on offering a world-class customer experience and integrating new products into existing B2B support models. Your ability to influence change, drive improvements in customer experience, and enhance situational awareness of Incidents will be key to your success in this role. Your strong leadership and technical competency will enable you to translate technology expertise into effective communications, especially in a high ops tempo, control center environment. Experience in orchestrating Executive-level status calls during major Incidents will be an advantage. In this role, you will leverage various communication tools and processes to generate and tailor notifications for different audiences. Your support of the IT Service Management (ITSM) Incident Management process through effective internal and external communication will be crucial. Regular interaction with Customers and internal partners will also be part of your responsibilities. To excel in this position, you should have an Associates Degree or equivalent work experience. Your ability to collaborate effectively with others in supporting products, processes, and problem resolution will be essential. Superior customer service skills, experience in driving process improvement, product integration, industrialization of global support models, and quality are desired. You should also be adept at interacting with Customers, technical teams, and leadership at various levels to articulate key performance indicators and action plans. Excellent interpersonal, written, and verbal communication skills are a must. It is important to note that all activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization. As such, you are expected to abide by Mastercard's security policies and practices, ensure the confidentiality and integrity of accessed information, report any suspected information security violation or breach, and complete all periodic mandatory security trainings as per Mastercard's guidelines.,

Role & responsibilities Experience in Enterprise Support or B2B Support, Escalations handling, Incident management and any ticketing tool exposure with Excellent communication skills we are preffering. As a member of the Support Service Management team, we provide a personalized support service to our Ultimate Support plan customers. The SSM is a critical role included as part of the customer facing team for our Ultimate customers, focusing on the provision of a personalized support service that provides clear customer communications, regular updates, insights and guidance in collaboration with the Technical Account Manager. The Support Service Manager (SSM) will coordinate and collaborate with Ultimate support plan customers as well as internal technical teams to ensure expediency in issue resolution. The SSM will also provide our customers with improved transparency during issue resolution, regular support experience data and trend analysis, personalized updates during any critical service outage as well as issue management. Additional responsibilities will include establishing and developing positive relationships and collaboration with internal colleagues across all Customer Engineering teams, Sales, Customer Success and Consulting Services organizations. What Youll Do Key aspects of this role include the following activities: Partners with the TAM to ensure best in class customer support experience and management beginning with a smooth customer kick off for new Ultimate customers. Performs daily review of all assigned Ultimate customer issues and ensures the frequency and quality of customer updates is of a very high standard aligning with the customer priority and business impact description and in collaboration with Support Engineers and Management team. Leads regular support case queue reviews with the customer team members, ensuring accurate prioritization of issues, visibility on progress and latest updates as well as next steps. Provides oversight and ownership of any critical support issues and provides ongoing and personalized customer management and updates through to resolution of the issue. Contributes to the service review, focusing on performance of the technical support service delivery provided during the review period, identifying areas of success and opportunities for improvement. Defines and maintains the Service Improvement Plan communicating progress updates against agreed actions and collaborating with the Support Delivery Managers to address areas identified. Conducts customer specific RCA analysis following a significant event and ensures provision of the outcomes to the customer in an official Customer Facing Statement Responsible for the provision of Support Health data and insights to the Ultimate delivery team and helps evaluate and communicate the overall Technical Health of the customer. What you need to succeed Business insight You will need a high-quality business and strategic sense. You understand the need to balance Customer needs alongside company business objectives and strategy. You possess strong problem-solving skills and are forward-thinking. You appreciate the level of engagement required for premium support service delivery and can project the value of the Ultimate Support Plan and ensure consistent service quality. Results Focus You have with strong mentoring and coaching skills enabling the team members to deliver their best. You focus on long term sustainable strategic improvements in favor of short-term results . Influential Consistent record of accomplishment working with, influencing and leading virtual teams across a large global company. Experienced and effective in communicating to Director and above partners in Sales, Consulting and Engineering. Strong Communication Skills Highly articulate and presents plans and ideas in a compelling manner. Communicates passion, energy and enthusiasm. Able to handle C-level urgent customer communications, creating resolution plans and ensuring accurate execution of them. Able to build and communicate customer service reviews and set expectations according to business decisions. Support Experience You will have extensive experience supporting high profile Enterprise customers and/or have successfully led a software and/or SaaS-based technical support team, are a creative problem solver who is passionate about customer success and premium service delivery. You have experience in and enjoy collaborating with a wide range of colleagues to meet key performance indicators. Experience with developing and implementing Service Improvement Plans, ITIL or incident management would also be beneficial. Excellent organizational skills: ability to prioritize, manage, multi-task and implement projects multi-functionally. Work hours completely US based- EST & PST Qualifications and Skills Requirement: 1. 1. A degree in Computer Science, Information Technology, Business Administration, or a related field is preferred 2. Strong written and verbal communication skills with the ability to convey passion, energy, and enthusiasm. Capable of handling C-level customer communications and creating action plans 3. Must have worked in Customer Service industry with a good exposure of handling Enterprise customers 4. Familiarity with Digital Marketing, ITIL principles and incident management would be an added advantage

Role & responsibilities: Franchisee Onboarding & Training Assist in the onboarding process for new franchisees, ensuring they understand company policies, trading platforms, and operational procedures. Coordinate and conduct training sessions for franchisee staff on broking operations, customer service, and compliance standards. Develop and maintain training materials and resources to support franchisee education. Operational Support & Issue Resolution Provide day-to-day operational support to franchisees, addressing queries related to account management, trading platforms, and client services. Collaborate with internal teams to resolve technical issues, ensuring minimal disruption to franchisee operations. Monitor franchisee performance and compliance, conducting regular audits to ensure adherence to company standards. Franchisee Payout Management Oversee the calculation and timely disbursement of franchisee commissions, ensuring accuracy and transparency. Maintain detailed records of franchisee earnings and resolve any discrepancies promptly. Provide franchisees with regular statements and reports detailing their earnings and performance metrics. Sales Support & Performance Monitoring Assist franchisees in setting sales targets and developing strategies to achieve them. Monitor franchisee sales performance and provide feedback and guidance to improve results. Implement incentive programs to motivate franchisees and drive sales growth. Marketing Support Provide franchisees with marketing materials, including brochures, banners, and digital content, to promote services effectively. Assist in local marketing campaigns and events to increase brand visibility and attract new clients. Collaborate with the marketing team to ensure franchisees have access to the latest promotional offers and materials. Communication & Coordination Serve as the primary point of contact for franchisees, facilitating effective communication between the head office and franchise locations. Coordinate with marketing, compliance, and product teams to ensure franchisees have the necessary resources and support. Assist in the implementation of corporate initiatives and campaigns at the franchisee level. Reporting & Documentation Maintain accurate records of franchisee interactions, training sessions, and operational issues. Prepare and submit regular reports on franchisee performance, training progress, and operational challenges. Assist in the preparation of documentation for franchise renewals and compliance audits. Preferred candidate profile: Bachelors degree in Business Administration, Finance, or a related field. 2–5 years of experience in franchise support, operations, or a related role, preferably within the financial services or broking industry. Strong understanding of stock market operations, trading platforms, and investment products. Excellent communication and interpersonal skills, with the ability to build and maintain relationships with franchisees. Proficiency in MS Office suite and CRM software. Ability to multitask and prioritize tasks effectively in a fast-paced environment. Willingness to travel occasionally to visit franchise locations.