Technical Support Consultant

Roles and Responsibilities:

• Be part of a 24x7 Ent Grade Service Desk Team.
• Triage issues coming from all channels such as phone (Inbound & Outbound), chats, email web portal (Omni Channel).
• Prioritize customer urgency and issues.
• Search and reuse information from internal information repositories.
• Drive issues through the organization with urgency.
• Assess customer sentiment at all stages during communication.
• Communicate verbally or in writing with the appropriate level of etiquette, timeliness, and professionalism.
• Understand the business impact of issues.
• Stay calm under stressful conditions while driving issues forward.
• Quickly learn and apply new knowledge and concepts.

Skills Required:

• Must be a Technical Graduate [B. Tech (IT)/BCA]
• Outstanding written & verbal communication skills in English with a neutral accent.
• Open to work in a team environment and managing a diverse workload.
• Basic knowledge of Active Directory, Cloud technology, SSO would be an advantage.

Note-We are looking for Candidates those who have BPO Background.

Interested Candidates can contact on below mentioned details-

mansi.sa@dinllp.com OR on 8368864718