Posted:7 hours ago|
Platform:
Hybrid
Full Time
Roles and Responsibilities: Be part of a 24x7 Ent Grade Service Desk Team. Triage issues coming from all channels such as phone (Inbound & Outbound), chats, email web portal (Omni Channel). Prioritize customer urgency and issues. Search and reuse information from internal information repositories. Drive issues through the organization with urgency. Assess customer sentiment at all stages during communication. Communicate verbally or in writing with the appropriate level of etiquette, timeliness, and professionalism. Understand the business impact of issues. Stay calm under stressful conditions while driving issues forward. Quickly learn and apply new knowledge and concepts. Skills Required: Must be a Technical Graduate [B. Tech (IT)/BCA] Outstanding written & verbal communication skills in English with a neutral accent. Open to work in a team environment and managing a diverse workload. Basic knowledge of Active Directory, Cloud technology, SSO would be an advantage. Note-We are looking for Candidates those who have BPO Background. Interested Candidates can contact on below mentioned details- mansi.sa@dinllp.com OR on 8368864718
DIN Engineering Services (DIN)
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