Technical Support Consultant

Technical Support Consultant

8848 Digital LLP provides clients with high quality ERPNext implementations, application customizations, management consulting and a variety of technical infrastructure services. 8848 Digital provides enterprise resource planning (ERP) solutions to mid-market companies around the world including custom solutions on web and mobile.

As a Support Consultant, you will be the primary point of contact for clients seeking technical assistance. You will be responsible for resolving customer issues, providing solutions, and ensuring a high level of customer service. This role demands strong problem-solving skills and the ability to work under pressure to meet client needs.

Duties and Responsibilities:

• Provide expert technical support and troubleshooting for clients.
• Analyze and understand the client needs to offer appropriate solutions.
• Document and track customer interactions and resolutions.
• Collaborate with internal teams to resolve complex issues.
• Conduct training sessions and provide resources for clients.
• Maintain a high level of customer satisfaction and follow-up on support cases.
• Identify areas for improvement in service delivery and provide feedback.
• Stay updated with new product features and updates.

Qualification and Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience in a technical support or customer service role.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in high-pressure situations.
• Customer-centric mindset with a focus on delivering exceptional service.

Job Types: Full-time, Permanent

Benefits:

• Flexible schedule
• Health insurance
• Provident Fund

Schedule:

• Day shift
• Fixed shift
• Monday to Friday

Language:

• English (Required)

Location:

• Ghatkopar, Mumbai, Maharashtra (Required)

Work Location: In person