Technical Support Consultant

Job Opportunity Support Consultant at ITC Infotech

Location:

Experience Required:

Job Type:

Notice period: Immediate to

Role:

Responsibilities

• Provide first-level technical support and troubleshooting for applications built with ASP.NET, .NET Core, and MS SQL.
• Assist in resolving customer-reported issues and escalate complex problems to higher-level support teams.
• Monitor system performance and ensure timely resolution of incidents.
• Document support cases and maintain accurate records for future reference.
• Collaborate with development teams to identify recurring issues and suggest improvements.

Required Skills

• Technologies:

  ASP.NET, .NET Core, MS SQL
• Basic knowledge of ASP.NET and .NET Core for application support.
• Familiarity with MS SQL for basic database troubleshooting.
• Strong problem-solving and analytical skills to address technical issues.
• Good communication skills to interact with customers and internal teams.
• Ability to work under pressure and manage multiple support requests.

Qualifications

• Bachelors degree in computer science, Information Technology, or a related field (or equivalent experience).
• 3 to 5 years of experience in technical support or a related role.
• Basic understanding of web application support processes.
• Excellent customer service and teamwork skills.

Kindly share the below details along with your updated resume.

Total Exp:

Rel Exp:

Skill:

Current company with Payroll:

CTC:

ECTC:

NP:

LWD:

Current location:

Preferred location for Mumbai (Yes/No):

Holding any Offers and Package:

Thanks & Regards

Faijunnisa.

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