Technical Support Associate - SOLIDWORKS

Job Title: Technical Support Associate – SOLIDWORKS

Location:

Department:

Reports To:

Experience Required:

Education:

Job Overview:

Technical Support Associate – SOLIDWORKS

Key Responsibilities:

• Deliver high-quality technical support for

  SOLIDWORKS

  and

  3DEXPERIENCE Works

  portfolio of solutions in alignment with product standards and SLAs.
• Conduct

  on-site

  and

  remote training and implementation

  of SOLIDWORKS solutions.
• Travel to customer sites for support, training sessions, and

  proactive visits

  within the assigned territory.
• Understand customer usage and challenges with SOLIDWORKS products, offering

  best practices

  , productivity tips, and technical recommendations.
• Write and publish

  technical blogs

  , articles, and

  screen capture tutorials

  for the organization’s technical knowledge base.
• Act as the

  primary technical contact

  for assigned customers and assist in assessing suitable applications of SOLIDWORKS tools.
• Support internal non-technical teams by providing product knowledge and technical insights.
• Maintain accurate records of all activities using CRM and helpdesk systems.
• Continuously

  train and upskill

  yourself on SOLIDWORKS products and features to deliver excellent service.

Key Performance Indicators (KPIs):

• Resolution of technical support tickets within defined

  Service Level Agreements (SLAs)

  .

• Customer satisfaction ratings

  and feedback on support interactions.
• Completion of

  proactive visits

  as per assigned targets.
• Contributions to internal knowledge base (blogs, tutorials, articles).
• Initiatives taken to improve customer experience and technical engagement.

Desired Profile:

• B.E/B.Tech in

  Mechanical

  or

  Automotive Engineering

  .

• 0 to 6 months

  of hands-on experience using

  SOLIDWORKS

  (academic or professional).
• Strong verbal, written, and listening communication skills.
• Proficient in

  Windows

  and Microsoft Office applications.
• Must own a

  reliable two-wheeler

  with a valid

  driver’s license

  for travel.
• Willingness to travel within assigned territory for customer visits and support activities.
• Strong interpersonal skills and an eagerness to learn and grow in a technical support role.

What We Offer:

• Opportunity to work closely with industry professionals and leading engineering teams.
• Structured learning and certification path in

  SOLIDWORKS and its ecosystem

  .
• A collaborative and supportive work environment.
• Travel reimbursements