Job Title: Technical Support Associate – SOLIDWORKS Location: Chennai Department: Technical Sales Reports To: Technical Manager Experience Required: 0 to 6 months Education: B.E/B.Tech in Mechanical or Automotive Engineering Job Overview: We are seeking a proactive and customer-focused Technical Support Associate – SOLIDWORKS to join our team. This entry-level role is ideal for recent graduates or professionals with up to 6 months of experience using SOLIDWORKS. The role involves providing technical support, training, and implementation services for SOLIDWORKS and its affiliated products, including Simulation and PDM, across a range of customer environments. Key Responsibilities: Deliver high-quality technical support for SOLIDWORKS and 3DEXPERIENCE Works portfolio of solutions in alignment with product standards and SLAs. Conduct on-site and remote training and implementation of SOLIDWORKS solutions. Travel to customer sites for support, training sessions, and proactive visits within the assigned territory. Understand customer usage and challenges with SOLIDWORKS products, offering best practices , productivity tips, and technical recommendations. Write and publish technical blogs , articles, and screen capture tutorials for the organization’s technical knowledge base. Act as the primary technical contact for assigned customers and assist in assessing suitable applications of SOLIDWORKS tools. Support internal non-technical teams by providing product knowledge and technical insights. Maintain accurate records of all activities using CRM and helpdesk systems. Continuously train and upskill yourself on SOLIDWORKS products and features to deliver excellent service. Key Performance Indicators (KPIs): Resolution of technical support tickets within defined Service Level Agreements (SLAs) . Customer satisfaction ratings and feedback on support interactions. Completion of proactive visits as per assigned targets. Contributions to internal knowledge base (blogs, tutorials, articles). Initiatives taken to improve customer experience and technical engagement. Desired Profile: B.E/B.Tech in Mechanical or Automotive Engineering . 0 to 6 months of hands-on experience using SOLIDWORKS (academic or professional). Strong verbal, written, and listening communication skills. Proficient in Windows and Microsoft Office applications. Must own a reliable two-wheeler with a valid driver’s license for travel. Willingness to travel within assigned territory for customer visits and support activities. Strong interpersonal skills and an eagerness to learn and grow in a technical support role. What We Offer: Opportunity to work closely with industry professionals and leading engineering teams. Structured learning and certification path in SOLIDWORKS and its ecosystem . A collaborative and supportive work environment. Travel reimbursements
Responsibilities: · Responsible for the entire revenue generation in terms of sales of entire range of software products under SolidWorks platform in large identified industrial region. · Building Conceptia business in terms of client acquisitions and revenue generations by maintaining sales volume of SolidWorks business in that particular region. · Leverage existing client relationships to grow Conceptia business and build the pipeline in, and drive pursuit of, the full Conceptia portfolio of solutions. · Ability to successfully drive sales in all existing and new named accounts utilizing a solutions sales approach for prospecting, qualifying, uncovering needs, proposing solutions, and closing new business. · Develop and maintains knowledge of Tech industry and their current trends regarding the latest product development and design. · Play the role of Key account manager of the series of customers. · Managing a team of Sales Engineer, Market research executives, Inside sales, Tele callers. · Mentoring, hand holding, Supervising, and monitoring the team in terms of their job role. · Monthly reviews and quarterly goal settings with regional targets · Responsible for full sales cycle and account management tasks, from prospecting all the way to client retention. Qualifications BE/B. Tech - Mechanical Job Location: Chennai About the company: CKONNECT, a division of Conceptia Software Technologies, is a leading Value Added Reseller (VAR) for Dassault Systèmes, offering advanced engineering software solutions, specialized training, and professional services across South India. Since its establishment in 2004 as an authorized SOLIDWORKS Reseller, CKONNECT has been committed to empowering industries, academic institutions, and startups with transformative technologies that accelerate digital product innovation and shorten time-to-market cycles. Built on a strong foundation in mechanical and manufacturing engineering, and driven by a customer-centric approach, CKONNECT enables organizations to streamline their design-to-production workflows, reduce development timelines, and improve precision in product realization. Our comprehensive solution portfolio covers the entire SOLIDWORKS suite—including CAD, CAM, CAE, PDM, and the cloud-enabled 3DEXPERIENCE platform—ensuring seamless integration from concept to execution. To address complex engineering challenges in simulation and analysis, we provide advanced tools such as ABAQUS CAE and CST Studio Suite from the Dassault Systèmes SIMULIA portfolio, supporting high-end requirements in structural analysis, CFD, and electromagnetic testing including EMI/EMC. As a strategic technology partner, CKONNECT also specializes in delivering integrated solutions for design automation and smart manufacturing. Our offerings include DriveWorks for rules-based product configuration, SolidCAM for high-performance CNC machining and iMachining, and BOM Creator for intelligent bill of materials management and automated drawing generation. These platforms are backed by our team of certified professionals who deliver reliable, scalable, and future-ready digital engineering solutions tailored to each client's business goals. At CKONNECT, we go beyond software delivery—we foster long-term partnerships with our clients, co-create digital success stories, and drive engineering excellence. Whether you're an established manufacturer, a progressive educational institution, or an emerging startup, CKONNECT is your partner in turning innovative ideas into market-ready products.
Responsibilities: · Responsible for the entire revenue generation in terms of sales of entire range of software products under SolidWorks platform in large identified industrial region. · Building Conceptia business in terms of client acquisitions and revenue generations by maintaining sales volume of SolidWorks business in that particular region. · Leverage existing client relationships to grow Conceptia business and build the pipeline in, and drive pursuit of, the full Conceptia portfolio of solutions. · Ability to successfully drive sales in all existing and new named accounts utilizing a solutions sales approach for prospecting, qualifying, uncovering needs, proposing solutions, and closing new business. · Develop and maintains knowledge of Tech industry and their current trends regarding the latest product development and design. · Play the role of Key account manager of the series of customers. · Managing a team of Sales Engineer, Market research executives, Inside sales, Tele callers. · Mentoring, hand holding, Supervising, and monitoring the team in terms of their job role. · Monthly reviews and quarterly goal settings with regional targets · Responsible for full sales cycle and account management tasks, from prospecting all the way to client retention. Qualifications BE/B. Tech - Mechanical Job Location: Chennai About the company: CKONNECT, a division of Conceptia Software Technologies, is a leading Value Added Reseller (VAR) for Dassault Systèmes, offering advanced engineering software solutions, specialized training, and professional services across South India. Since its establishment in 2004 as an authorized SOLIDWORKS Reseller, CKONNECT has been committed to empowering industries, academic institutions, and startups with transformative technologies that accelerate digital product innovation and shorten time-to-market cycles. Built on a strong foundation in mechanical and manufacturing engineering, and driven by a customer-centric approach, CKONNECT enables organizations to streamline their design-to-production workflows, reduce development timelines, and improve precision in product realization. Our comprehensive solution portfolio covers the entire SOLIDWORKS suite—including CAD, CAM, CAE, PDM, and the cloud-enabled 3DEXPERIENCE platform—ensuring seamless integration from concept to execution. To address complex engineering challenges in simulation and analysis, we provide advanced tools such as ABAQUS CAE and CST Studio Suite from the Dassault Systèmes SIMULIA portfolio, supporting high-end requirements in structural analysis, CFD, and electromagnetic testing including EMI/EMC. As a strategic technology partner, CKONNECT also specializes in delivering integrated solutions for design automation and smart manufacturing. Our offerings include DriveWorks for rules-based product configuration, SolidCAM for high-performance CNC machining and iMachining, and BOM Creator for intelligent bill of materials management and automated drawing generation. These platforms are backed by our team of certified professionals who deliver reliable, scalable, and future-ready digital engineering solutions tailored to each client's business goals. At CKONNECT, we go beyond software delivery—we foster long-term partnerships with our clients, co-create digital success stories, and drive engineering excellence. Whether you're an established manufacturer, a progressive educational institution, or an emerging startup, CKONNECT is your partner in turning innovative ideas into market-ready products.