Job Title: Technical Support Associate – SOLIDWORKS Location: Chennai Department: Technical Sales Reports To: Technical Manager Experience Required: 0 to 6 months Education: B.E/B.Tech in Mechanical or Automotive Engineering Job Overview: We are seeking a proactive and customer-focused Technical Support Associate – SOLIDWORKS to join our team. This entry-level role is ideal for recent graduates or professionals with up to 6 months of experience using SOLIDWORKS. The role involves providing technical support, training, and implementation services for SOLIDWORKS and its affiliated products, including Simulation and PDM, across a range of customer environments. Key Responsibilities: Deliver high-quality technical support for SOLIDWORKS and 3DEXPERIENCE Works portfolio of solutions in alignment with product standards and SLAs. Conduct on-site and remote training and implementation of SOLIDWORKS solutions. Travel to customer sites for support, training sessions, and proactive visits within the assigned territory. Understand customer usage and challenges with SOLIDWORKS products, offering best practices , productivity tips, and technical recommendations. Write and publish technical blogs , articles, and screen capture tutorials for the organization’s technical knowledge base. Act as the primary technical contact for assigned customers and assist in assessing suitable applications of SOLIDWORKS tools. Support internal non-technical teams by providing product knowledge and technical insights. Maintain accurate records of all activities using CRM and helpdesk systems. Continuously train and upskill yourself on SOLIDWORKS products and features to deliver excellent service. Key Performance Indicators (KPIs): Resolution of technical support tickets within defined Service Level Agreements (SLAs) . Customer satisfaction ratings and feedback on support interactions. Completion of proactive visits as per assigned targets. Contributions to internal knowledge base (blogs, tutorials, articles). Initiatives taken to improve customer experience and technical engagement. Desired Profile: B.E/B.Tech in Mechanical or Automotive Engineering . 0 to 6 months of hands-on experience using SOLIDWORKS (academic or professional). Strong verbal, written, and listening communication skills. Proficient in Windows and Microsoft Office applications. Must own a reliable two-wheeler with a valid driver’s license for travel. Willingness to travel within assigned territory for customer visits and support activities. Strong interpersonal skills and an eagerness to learn and grow in a technical support role. What We Offer: Opportunity to work closely with industry professionals and leading engineering teams. Structured learning and certification path in SOLIDWORKS and its ecosystem . A collaborative and supportive work environment. Travel reimbursements
Responsibilities: · Responsible for the entire revenue generation in terms of sales of entire range of software products under SolidWorks platform in large identified industrial region. · Building Conceptia business in terms of client acquisitions and revenue generations by maintaining sales volume of SolidWorks business in that particular region. · Leverage existing client relationships to grow Conceptia business and build the pipeline in, and drive pursuit of, the full Conceptia portfolio of solutions. · Ability to successfully drive sales in all existing and new named accounts utilizing a solutions sales approach for prospecting, qualifying, uncovering needs, proposing solutions, and closing new business. · Develop and maintains knowledge of Tech industry and their current trends regarding the latest product development and design. · Play the role of Key account manager of the series of customers. · Managing a team of Sales Engineer, Market research executives, Inside sales, Tele callers. · Mentoring, hand holding, Supervising, and monitoring the team in terms of their job role. · Monthly reviews and quarterly goal settings with regional targets · Responsible for full sales cycle and account management tasks, from prospecting all the way to client retention. Qualifications BE/B. Tech - Mechanical Job Location: Chennai About the company: CKONNECT, a division of Conceptia Software Technologies, is a leading Value Added Reseller (VAR) for Dassault Systèmes, offering advanced engineering software solutions, specialized training, and professional services across South India. Since its establishment in 2004 as an authorized SOLIDWORKS Reseller, CKONNECT has been committed to empowering industries, academic institutions, and startups with transformative technologies that accelerate digital product innovation and shorten time-to-market cycles. Built on a strong foundation in mechanical and manufacturing engineering, and driven by a customer-centric approach, CKONNECT enables organizations to streamline their design-to-production workflows, reduce development timelines, and improve precision in product realization. Our comprehensive solution portfolio covers the entire SOLIDWORKS suite—including CAD, CAM, CAE, PDM, and the cloud-enabled 3DEXPERIENCE platform—ensuring seamless integration from concept to execution. To address complex engineering challenges in simulation and analysis, we provide advanced tools such as ABAQUS CAE and CST Studio Suite from the Dassault Systèmes SIMULIA portfolio, supporting high-end requirements in structural analysis, CFD, and electromagnetic testing including EMI/EMC. As a strategic technology partner, CKONNECT also specializes in delivering integrated solutions for design automation and smart manufacturing. Our offerings include DriveWorks for rules-based product configuration, SolidCAM for high-performance CNC machining and iMachining, and BOM Creator for intelligent bill of materials management and automated drawing generation. These platforms are backed by our team of certified professionals who deliver reliable, scalable, and future-ready digital engineering solutions tailored to each client's business goals. At CKONNECT, we go beyond software delivery—we foster long-term partnerships with our clients, co-create digital success stories, and drive engineering excellence. Whether you're an established manufacturer, a progressive educational institution, or an emerging startup, CKONNECT is your partner in turning innovative ideas into market-ready products.
Responsibilities: · Responsible for the entire revenue generation in terms of sales of entire range of software products under SolidWorks platform in large identified industrial region. · Building Conceptia business in terms of client acquisitions and revenue generations by maintaining sales volume of SolidWorks business in that particular region. · Leverage existing client relationships to grow Conceptia business and build the pipeline in, and drive pursuit of, the full Conceptia portfolio of solutions. · Ability to successfully drive sales in all existing and new named accounts utilizing a solutions sales approach for prospecting, qualifying, uncovering needs, proposing solutions, and closing new business. · Develop and maintains knowledge of Tech industry and their current trends regarding the latest product development and design. · Play the role of Key account manager of the series of customers. · Managing a team of Sales Engineer, Market research executives, Inside sales, Tele callers. · Mentoring, hand holding, Supervising, and monitoring the team in terms of their job role. · Monthly reviews and quarterly goal settings with regional targets · Responsible for full sales cycle and account management tasks, from prospecting all the way to client retention. Qualifications BE/B. Tech - Mechanical Job Location: Chennai About the company: CKONNECT, a division of Conceptia Software Technologies, is a leading Value Added Reseller (VAR) for Dassault Systèmes, offering advanced engineering software solutions, specialized training, and professional services across South India. Since its establishment in 2004 as an authorized SOLIDWORKS Reseller, CKONNECT has been committed to empowering industries, academic institutions, and startups with transformative technologies that accelerate digital product innovation and shorten time-to-market cycles. Built on a strong foundation in mechanical and manufacturing engineering, and driven by a customer-centric approach, CKONNECT enables organizations to streamline their design-to-production workflows, reduce development timelines, and improve precision in product realization. Our comprehensive solution portfolio covers the entire SOLIDWORKS suite—including CAD, CAM, CAE, PDM, and the cloud-enabled 3DEXPERIENCE platform—ensuring seamless integration from concept to execution. To address complex engineering challenges in simulation and analysis, we provide advanced tools such as ABAQUS CAE and CST Studio Suite from the Dassault Systèmes SIMULIA portfolio, supporting high-end requirements in structural analysis, CFD, and electromagnetic testing including EMI/EMC. As a strategic technology partner, CKONNECT also specializes in delivering integrated solutions for design automation and smart manufacturing. Our offerings include DriveWorks for rules-based product configuration, SolidCAM for high-performance CNC machining and iMachining, and BOM Creator for intelligent bill of materials management and automated drawing generation. These platforms are backed by our team of certified professionals who deliver reliable, scalable, and future-ready digital engineering solutions tailored to each client's business goals. At CKONNECT, we go beyond software delivery—we foster long-term partnerships with our clients, co-create digital success stories, and drive engineering excellence. Whether you're an established manufacturer, a progressive educational institution, or an emerging startup, CKONNECT is your partner in turning innovative ideas into market-ready products.
Description We’re hiring a full-time, on-site Customer Success Associate in Kochi! In this role, you’ll provide technical support, training, and implementation services for SOLIDWORKS and related products like Simulation and PDM. You’ll work closely with customers to resolve issues, answer inquiries, and build strong, long-term relationships that drive customer success and loyalty. Requirements Btech/BE in Mechanical Engineering Experience : 0 to 6 Months Knowledge in SOLIDWORKS or other 3DCAD Software . Strong Analytical Skills , communication and interpersonal skills Interested Candidates share your CV to shanoob.k@ckonnect.in
Company Description Conceptia Software Technologies Pvt Ltd (CSTPL) has been a Value Added Reseller of Dassault Systèmes SolidWorks Corporation since 2001, selling and supporting SolidWorks products, including Simulation, Enterprise PDM, and Sustainability solutions. ConceptiaKonnect, our dedicated product sales division, focuses on CAD CAM CAE & PLM. With an impressive track record of nearly 300 satisfied companies, Conceptia is also ISO 9001-2008 certified, specializing in engineering and consulting services. We have received numerous awards from Dassault Systèmes SolidWorks Corporation, including SolidWorks President’s Club, Best Multi Product Reseller, and Top Sales Award for the Asia Pacific region. Role Description This is a full-time on-site role for a Field Sales Specialist, located in Bangalore. The Field Sales Specialist will be responsible for day-to-day tasks including communication with prospective clients, providing excellent customer service, generating leads, and managing sales operations. The Specialist will identify potential customers, present product demonstrations, and maintain relationships with existing clients to drive sales and achieve targets. Qualifications Excellent Communication and Customer Service skills Proven experience in Sales and Lead Generation Proficiency in managing Sales Operations Strong interpersonal and negotiation skills Ability to work independently and meet sales targets Experience in the technology or software industry is a plus BE, BTech, Marketing, or related field
Company Description Conceptia Software Technologies Pvt Ltd (CSTPL) is a Value Added Reseller (VAR) of Dassault Systmes SolidWorks Corporation since 2001. We sell and support SolidWorks, SolidWorks Simulation, SolidWorks Enterprise PDM, and SolidWorks Sustainability products. With a dedicated product sales division, ConceptiaKonnect, we focus on CAD CAM CAE & PLM requirements. Conceptia boasts an impressive track record, serving nearly 300 companies, and is an ISO 9001-2008 certified multinational engineering and consulting firm. We have been honored with multiple awards recognizing excellence in the VAR community. Role Description This is a full-time on-site role for a Sales Specialist located in Bengaluru. The Sales Specialist will be responsible for selling and supporting various software products, managing customer relationships, providing training and customer service, and achieving sales targets. Daily tasks include conducting sales presentations, developing sales strategies, and maintaining knowledge of product offerings. Qualifications Excellent Communication and Customer Service skills Proven experience in Sales and Sales Management Ability to provide Training and support to clients Strong organizational and time management skills Bachelor's degree in Business, Marketing, or a related field Experience in the software or engineering industry is a plus Proficiency in using CRM software and Microsoft Office Suite
Company Description Conceptia Software Technologies Pvt Ltd (CSTPL) is a Value Added Reseller (VAR) of Dassault Systmes SolidWorks Corporation. As a VAR, CSTPL sells and supports SolidWorks, SolidWorks Simulation, SolidWorks Enterprise PDM, SolidWorks Sustainability products, and also authorized resellers for InspectionXpert and 3Dconnexion products. With an ISO 9001-2008 certification, Conceptia is a multinational engineering and consulting firm that helps customers execute complex engineering projects in a reliable and cost-effective way. They have received several awards from Dassault Systmes SolidWorks Corporation for their excellence in the product sales business. Role Description This is a full-time on-site role as a Sales Engineer in the Peenya region. The Mechanical Sales Engineer will be responsible for day-to-day tasks such as sales and support of SolidWorks products, engaging with customers, providing technical assistance, and promoting the company's CAD CAM CAE & PLM solutions. The role requires strong knowledge in mechanical engineering and computer-aided design (CAD). Salary: 25,000/- to 50,000/- Depending on experience. Qualifications Experience in Sales Knowledge in Computer-Aided Design (CAD) Knowledge of Manufacturing Industry Excellent communication and interpersonal skills Strong problem-solving and analytical abilities Ability to work independently and as part of a team Bachelor's degree in Mechanical Engineering or related field