Technical Support Associate

Job Description

Greetings from KVC CONSULTANTS LTD! ! Job description We Are Hiring For Service Desk Role With Leading IT Company. Job Locations : Bangalore (Electronic City) & PUNE - HINJEWADI PHASE - 2 Salary : Rs 4 LPA -- FOR 1 YEAR PLUS EXP Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests Roles and Responsibilities --- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Makes recommendations for updates to the KB database Adherence to policies and procedures, closure of open calls after resolution. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD OR BANGLORE SD WITH OUR RESUME . HR REBA 9628373764 HR DIVYA 9821182650 HR ARRESHA 9628373763 HR SIYA 7565006262 HR VANSHIKHA 9628373762 #KVC CONSULTANTS LTD # #NO PLACEMENT CHARGES#