Technical Support Assistant

About the job

Company Description

Enerlux is a leader in providing HVAC, UPS, and facility management services, excelling in installation and maintenance of heating, ventilation, air conditioning, power backup, and essential building services. The company meets all repair and maintenance needs, including electrical repairs, plumbing, and carpentry, under one roof. Enerlux's comprehensive solutions are designed to ensure optimal performance and reliability of building systems.

Role Description

This is a full-time on-site role for a Technical Support Assistant located in Navi Mumbai. The Technical Support Assistant will be responsible for providing technical support and customer support, troubleshooting technical issues, offering printer support, and employing analytical skills to diagnose and resolve problems efficiently. Day-to-day tasks include responding to support queries from clients, maintaining records of support requests, and ensuring timely follow-up and resolution.

Qualifications

• Technical Support and Printer Support skills
• Customer Support and Communication skills
• Strong Analytical Skills
• Excellent problem-solving abilities and attention to detail
• Ability to work independently and collaboratively within a team
• Prior experience in a technical support role is advantage

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund
• Work from home

Work Location: In person