Technical Support

We are seeking technically skilled candidates with excellent interpersonal skills for the technical support position. As a technical support officer, you will troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. You will be required to directly communicate with customers and create written documentation, demonstrating your exceptional written and verbal communication skills. Your responsibilities will include identifying hardware and software solutions, troubleshooting technical issues, diagnosing and repairing faults, resolving network issues, installing and configuring hardware and software, and speaking to customers to quickly identify the root of their problems. You will provide timely and accurate customer feedback, guide customers through steps to resolve issues, follow up to ensure problem resolution, replace or repair necessary parts, support new application roll-outs, and offer procedural documentation support. Additionally, you will manage multiple cases simultaneously, test and evaluate new technologies, and conduct electrical safety checks on equipment. To be successful in this role, you should possess a degree in computer science or information technology, with certifications in Microsoft, Linux, or Cisco being advantageous. Prior experience in tech support, desktop support, or a similar role is preferred. Proficiency in Windows/Linux/Mac OS, experience with remote desktop applications and help desk software, attention to detail, and strong problem-solving skills are essential. Excellent interpersonal skills along with good written and verbal communication abilities are also required. This is a full-time position with a night shift schedule from Monday to Friday. Proficiency in English is preferred, and the work location is in person.,