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Technical Support Analyst-L3 | US MNC | WFH

Technical Support Analyst-L3 | US MNC | WFH

Impetus Career Consultants

0 years

0 Lacs

Gurugram Haryana India

Posted:3 weeks ago| Platform:

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Skills Required

support wan troubleshooting networking ip dhcp macos servicenow jira server vpn resolve software network

Work Mode

Remote

Job Type

Full Time

Job Description

Role- Technical Support -L2 Support (WFH) #technicalsupport, #LAN/WAN troubleshooting #Networking fundamentals (IP, DNS, DHCP) Required Technical Skills: Windows OS / macOS troubleshooting LAN/WAN troubleshooting Microsoft 365, Outlook, Teams support Active Directory and Group Policy basics Networking fundamentals (IP, DNS, DHCP) Remote support tools (e.g., TeamViewer, Remote Desktop) Ticketing systems (e.g., ServiceNow, Jira) DHCP server Operating systems (Windows 2000, 2003, XP, Vista, Win 7) VPN, Router Incident Resolution: Troubleshoot and resolve moderately complex hardware, software, and network issues. Handle tickets escalated from L1/L2 support for global market. Use remote support tools to assist users. Shift Timings 5:00 pm – 5:00 am (9 Hours Shift Between this window) Weekly Offs- Roster Based Work from Home Budget-9.5 LPA Show more Show less