Technical Specialist-O365

Job Description

Area(s) of responsibility Key Responsibilities Administer and support Microsoft 365 services including Exchange Online, OneDrive, and Teams. Provide Level 2/3 support for collaboration tools and resolve user issues. Slack Management Assist in the deployment and configuration of O365 applications. Monitor system performance and usage, ensuring optimal service delivery. Create and maintain technical documentation and user guides. Collaborate with cross-functional teams to implement new features and updates. Ensure compliance with security and governance policies. License management for Microsoft products. Security and compliance management for tenant. Archiving management for Mailbox. Microsoft forms creation and management. -O365 backup management via Spanning. Archiving/Backup/Retention management for O365 Mailboxes Transport Rules, administration of allow/block lists of domains and IPs. On call Support (Major Incidents (P1)/Critical escalations) Should be willing to work in shifts Technical Skills Proficient in Microsoft 365 services: Exchange Online, OneDrive for Business, Microsoft Teams. Experience with Microsoft 365 Admin Center and Security & Compliance Center. PowerShell scripting for automation and bulk operations will be an advantage Microsoft Forms, Planner, and Stream. Microsoft Teams policies, Teams lifecycle management. Basic understanding of Microsoft Intune for device management. Azure Active Directory (AAD) for identity and access management. Conditional Access and MFA policies. Familiarity with Microsoft Purview for data governance. Show more Show less