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NTT DATA
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Technical Specialist - Network

Technical Specialist - Network

NTT DATA

5 - 9 years

0 Lacs

karnataka

Posted:1 week ago| Platform: Shine logo

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Skills Required

technical support networking remote support problem solving customer service documentation juniper f5 ccnp jncis incident diagnosis cisco aruba acmp cisco dev net

Work Mode

On-site

Job Type

Full Time

Job Description

As a Networking Remote Technical Support Engineer (L3) at NTT DATA, your role is crucial in providing professional remote technical support services to clients by identifying and resolving technical incidents and problems. You will play a key part in restoring service to clients by driving incidents to effective resolution, ensuring all requests and processes result in zero missed service level agreement (SLA) conditions. Your responsibilities include maintaining the support process, handling support requests, resolving problems, performing maintenance tasks, and monitoring service delivery against SLAs. You will also analyze service records regularly to identify actions required to maintain or improve service levels. Additionally, you will prioritize and diagnose incidents, investigate causes, escalate unresolved incidents, provide service recovery, and document and close resolved incidents. To excel in this role, you should have a working knowledge of technical documentation, management agent concepts, and vendor technologies like Cisco, Juniper, Aruba, and RiverBed. You should be customer service-oriented, proactive, detail-oriented, analytical, and have excellent communication skills. Collaboration with stakeholders, continuous learning, and certification in networking technologies are essential for success. Academically, you are expected to have a Bachelor's degree in Information Technology or a related field, along with professional certifications in networking technologies such as Cisco, Juniper, Aruba, and others. Relevant work experience in networking technologies, technical support, diagnosis, troubleshooting, and remote support is required. NTT DATA is a global innovator of business and technology services, committed to helping clients innovate, optimize, and transform for long-term success. With a focus on R&D and digital transformation, we provide diverse expertise in over 50 countries. Join us in creating a sustainable digital future as part of our dynamic and inclusive workplace. NTT DATA is an Equal Opportunity Employer.,

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Technical Specialist - Network