5.0 - 9.0 years

0 Lacs

karnataka

On-site

As a Networking Remote Technical Support Engineer (L3) at NTT DATA, your role is crucial in providing professional remote technical support services to clients by identifying and resolving technical incidents and problems. You will play a key part in restoring service to clients by driving incidents to effective resolution, ensuring all requests and processes result in zero missed service level agreement (SLA) conditions. Your responsibilities include maintaining the support process, handling support requests, resolving problems, performing maintenance tasks, and monitoring service delivery against SLAs. You will also analyze service records regularly to identify actions required to maintain or improve service levels. Additionally, you will prioritize and diagnose incidents, investigate causes, escalate unresolved incidents, provide service recovery, and document and close resolved incidents. To excel in this role, you should have a working knowledge of technical documentation, management agent concepts, and vendor technologies like Cisco, Juniper, Aruba, and RiverBed. You should be customer service-oriented, proactive, detail-oriented, analytical, and have excellent communication skills. Collaboration with stakeholders, continuous learning, and certification in networking technologies are essential for success. Academically, you are expected to have a Bachelor's degree in Information Technology or a related field, along with professional certifications in networking technologies such as Cisco, Juniper, Aruba, and others. Relevant work experience in networking technologies, technical support, diagnosis, troubleshooting, and remote support is required. NTT DATA is a global innovator of business and technology services, committed to helping clients innovate, optimize, and transform for long-term success. With a focus on R&D and digital transformation, we provide diverse expertise in over 50 countries. Join us in creating a sustainable digital future as part of our dynamic and inclusive workplace. NTT DATA is an Equal Opportunity Employer.,

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MS Engineer (L1) NTT DATA

0.0 - 4.0 years

0 Lacs

karnataka

On-site

As a Data Centre Remote Technical Support Engineer (L1) at NTT DATA, you will be responsible for providing professional remote technical support to clients by identifying and resolving technical incidents and problems. By proactively addressing service incidents and driving them towards effective resolution, you will ensure that all requests are handled promptly and in accordance with procedures to meet service level agreements. Your key responsibilities will include maintaining the support process, investigating and diagnosing problems using service assurance tools, resolving incidents following established procedures, and carrying out maintenance tasks as required. You will also play a crucial role in monitoring service delivery against service level agreements, analyzing service records, and identifying actions to maintain or improve service levels. In this role, you will utilize your knowledge of technical documentation, management agent concepts, redundancy concepts, and remote console architecture within the supported technical domain. Additionally, you will be expected to have working knowledge of vendor technologies such as Cisco, EMC, Dell Avaya, and possess customer service orientation, pro-active thinking, problem-solving skills, attention to detail, analytical thinking, and excellent communication skills. To qualify for this position, you should hold a Bachelor's degree or equivalent in Information Technology or a related field, along with an associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC (e.g., CCNA (DC)). Entry-level experience in call center routing technologies, voice over IP technologies, security/firewalls, networking, IT infrastructure, technical support, diagnosis, troubleshooting, and providing remote support in Data Centre technologies is required. As part of our global team, you will work in a hybrid working environment that promotes diversity, inclusion, and equal opportunities. Join NTT DATA to grow your career, expand your skills, and make a difference in the world of technical support.,

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