6 Incident Diagnosis Jobs

Role Overview: As a Data Centre Remote Technical Support Engineer (L1) at NTT DATA, you will be responsible for providing professional remote technical support services to clients by identifying and resolving technical incidents and problems. Your role will involve maintaining the support process, investigating and diagnosing problems, resolving incidents, and ensuring service delivery against service level agreements. You will play a key role in restoring service to clients and maintaining a high level of customer satisfaction. Key Responsibilities: - Maintain the support process and handle requests for support according to procedures. - Use service assurance software and tools to investiga...

As a Security Remote Technical Support Engineer (L2) at NTT DATA, your role involves providing professional remote technical support to clients by identifying and resolving technical incidents and problems. Your responsibilities include: - Maintaining the support process and handling support requests according to procedures. - Using service assurance software and tools to investigate and diagnose problems, collect performance statistics, and create reports. - Identifying and resolving problems following agreed procedures and carrying out maintenance tasks. - Ensuring usage of knowledge articles in incident diagnosis and resolution and assisting with updating them when required. - Monitoring ...

As a Managed Services Service Desk Agent at NTT DATA, you play a crucial role as the primary contact point for clients and vendors. Your responsibilities include receiving and managing client requests, diagnosing incidents, and providing timely resolutions while adhering to service level agreements. Utilizing your expertise and following standard procedures, you ensure that clients receive high-quality service and are satisfied with the solutions provided. Key Responsibilities: - Receive, log, validate, and diagnose client requests across a range of products and services, in line with agreed service level agreements. - Utilize Managed Services product knowledge to respond to tickets effectiv...

As a Networking Remote Field Service Engineer (L1) at NTT DATA, you will play a crucial role in providing professional remote technical support to clients by identifying and resolving technical incidents and problems. Your responsibilities will include maintaining the support process, investigating and diagnosing problems, carrying out maintenance tasks, and ensuring efficient incident resolution to meet service level agreements (SLA). You will also be responsible for monitoring service delivery, documenting incidents, and maintaining accurate configuration records. Key Responsibilities: - Maintain the support process and handle support requests according to procedures. - Investigate and dia...

As a Networking Remote Technical Support Engineer (L3) at NTT DATA, your role is crucial in providing professional remote technical support services to clients by identifying and resolving technical incidents and problems. You will play a key part in restoring service to clients by driving incidents to effective resolution, ensuring all requests and processes result in zero missed service level agreement (SLA) conditions. Your responsibilities include maintaining the support process, handling support requests, resolving problems, performing maintenance tasks, and monitoring service delivery against SLAs. You will also analyze service records regularly to identify actions required to maintain...

As a Data Centre Remote Technical Support Engineer (L1) at NTT DATA, you will be responsible for providing professional remote technical support to clients by identifying and resolving technical incidents and problems. By proactively addressing service incidents and driving them towards effective resolution, you will ensure that all requests are handled promptly and in accordance with procedures to meet service level agreements. Your key responsibilities will include maintaining the support process, investigating and diagnosing problems using service assurance tools, resolving incidents following established procedures, and carrying out maintenance tasks as required. You will also play a cru...