9 Acmp Jobs

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Remote Technical Support Engineer (L3) is a seasoned engineering role, responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incident...

As a Senior Associate Networking Technical Services (TS) Systems Integration Specialist at NTT DATA, you will play a crucial role as a developing subject matter expert, ensuring that client solution requirements are met in accordance with Service Level Agreements (SLAs). Your responsibilities will include performing configurations, installations, and attending to break/fix events. You will own larger portions of installations and handle break/fix incidents at a low to medium level of complexity throughout the project lifecycle. Taking ownership of problem resolution and troubleshooting, you will escalate complex issues to relevant third parties. Additionally, you will assist in documenting s...

As a Networking Technical Services (TS) Systems Integration Specialist at NTT DATA, you will be a seasoned subject matter expert responsible for providing technical support to clients. Your role will involve compiling technical specifications in a clear, concise, and unambiguous manner to explain the advantages and disadvantages of options leading to the final solution. Additionally, you will create alternative solutions as backup planning and work towards professional to expert level certification while developing business knowledge. Key responsibilities in this role include interacting with clients on site and remotely to meet complex solution requirements, escalating unresolved problems a...

As a Networking Technical Services (TS) Systems Integration Specialist at NTT DATA, you will be a seasoned subject matter expert responsible for providing technical support to clients. Your role involves compiling technical specifications in a clear, concise, and unambiguous manner to explain the advantages and disadvantages of various options leading to the final solution. You will also be expected to create alternative solutions as backup planning. Moreover, you will work towards achieving professional to expert level certification while simultaneously developing business knowledge. Your key responsibilities will include interacting with clients both on site and remotely to meet complex so...

As a Networking Technical Services (TS) Systems Integration Specialist at NTT DATA, you will be a seasoned subject matter expert responsible for providing technical support to clients. Your role involves compiling technical specifications clearly and concisely, explaining the advantages and disadvantages of options leading to the final solution, and creating alternative solutions as backup planning. You will work towards professional to expert level certification while also developing business knowledge. Your key responsibilities will include interacting with clients on-site and remotely to meet complex solution requirements, escalating unresolved problems and issues to relevant third partie...

Join a company that is pushing the boundaries of what is possible. Renowned for technical excellence and leading innovations, NTT DATA makes a difference to clients and society. The workplace embraces diversity and inclusion, providing an environment where you can grow, belong, and thrive. As a Networking Technical Services (TS) Systems Integration Specialist at NTT DATA, you will be a seasoned subject matter expert responsible for providing technical support to clients. Your role involves compiling technical specifications clearly and concisely, explaining the advantages and disadvantages of options to reach the final solution. You will also be expected to create alternative solutions as ba...

As a Networking Remote Technical Support Engineer (L3) at NTT DATA, your role is crucial in providing professional remote technical support services to clients by identifying and resolving technical incidents and problems. You will play a key part in restoring service to clients by driving incidents to effective resolution, ensuring all requests and processes result in zero missed service level agreement (SLA) conditions. Your responsibilities include maintaining the support process, handling support requests, resolving problems, performing maintenance tasks, and monitoring service delivery against SLAs. You will also analyze service records regularly to identify actions required to maintain...

Your day at NTT DATA The Networking Remote Technical Support Engineer (L2) is a developing engineering role, responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions. What youll be doing Key Responsibilities: Maintains the support process and ensures that requests for support are handled according to the procedures. Uses se...

Key Responsibilities: Interacts with clients on site and remote to meet complex requirements of a solution. Escalates unresolved problems and issues to the relevant third parties. Responds to escalated client requests. Escalates complex problems to the relevant third parties. Writes reports and proposals and completes and maintains project documentation. Assists with the documentation of standard operating procedures relating to installations and fixes. Acts as coach and mentor to more junior Implementation Engineers and Technicians. Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets. Included in higher complexity design wo...