5 Acmp Jobs

As a Networking Technical Services (TS) Systems Integration Specialist at NTT DATA, you will be a seasoned subject matter expert responsible for providing technical support to clients. Your role involves compiling technical specifications clearly and concisely, explaining the advantages and disadvantages of options leading to the final solution, and creating alternative solutions as backup planning. You will work towards professional to expert level certification while also developing business knowledge. Your key responsibilities will include interacting with clients on-site and remotely to meet complex solution requirements, escalating unresolved problems and issues to relevant third parties, responding to escalated client requests, writing reports and proposals, completing and maintaining project documentation, and assisting in documenting standard operating procedures related to installations and fixes. You will also act as a coach and mentor to more junior Implementation Engineers and Technicians, coordinating their activities in line with performance targets and contributing to higher complexity design work with expected input. To thrive in this role, you will need to have a seasoned understanding of technical design and business principles, project fundamental and administration ability, project skills demonstrated in the execution of installations and assignments, excellent customer engagement skills, relevant domain specialist knowledge, excellent verbal communication skills, a client-focused and proactive problem-solving approach, ability to work under pressure, and the capacity to coach, mentor, and provide guidance to team members. Academically, you are required to have a Bachelor's degree or equivalent in Information Technology or Computing or a related field, professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIS, ACMP, etc., and Cisco Dev Net certification. In terms of experience, you should have seasoned work experience in technical implementation engineering specific to Networking technologies, engaging with clients and conducting presentations, report writing, project management, experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers, as well as diagnosis and troubleshooting. NTT DATA is a $30+ billion trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. Committed to helping clients innovate, optimize, and transform for long-term success, NTT DATA invests over $3.6 billion annually in R&D to facilitate confident and sustainable movement into the digital future. As a Global Top Employer with diverse experts in more than 50 countries and a robust partner ecosystem, services offered include business and technology consulting, data and artificial intelligence, industry solutions, development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is a leading provider of digital and AI infrastructure globally, part of NTT Group, and headquartered in Tokyo. NTT DATA is an Equal Opportunity Employer.,

Join a company that is pushing the boundaries of what is possible. Renowned for technical excellence and leading innovations, NTT DATA makes a difference to clients and society. The workplace embraces diversity and inclusion, providing an environment where you can grow, belong, and thrive. As a Networking Technical Services (TS) Systems Integration Specialist at NTT DATA, you will be a seasoned subject matter expert responsible for providing technical support to clients. Your role involves compiling technical specifications clearly and concisely, explaining the advantages and disadvantages of options to reach the final solution. You will also be expected to create alternative solutions as backup planning. Additionally, you will work towards professional to expert level certification while developing business knowledge. Key responsibilities include interacting with clients both on-site and remotely to meet complex solution requirements, escalating unresolved problems to relevant third parties, responding to escalated client requests, writing reports and proposals, completing and maintaining project documentation, documenting standard operating procedures, and acting as a coach and mentor to junior Implementation Engineers and Technicians. You will also be involved in higher complexity design work, providing input to the design, taking ownership of relevant technologies, and performing any other related tasks as required. To thrive in this role, you need to have a seasoned understanding of technical design and business principles, project fundamental and administration ability, project skills demonstrated through installations and assignments, excellent customer engagement skills, relevant domain specialist knowledge, excellent verbal communication skills, a proactive problem-solving approach, ability to work under pressure, and the capability to coach, mentor, and provide guidance to team members. Academic qualifications and certifications required include a Bachelor's degree or equivalent in Information Technology or Computing, professional level certification in various Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIS, ACMP, and Cisco Dev Net certification. The ideal candidate should possess seasoned work experience in technical implementation engineering specific to Networking technologies, experience engaging with clients and conducting presentations, report writing experience, project management skills, and experience in Networking technologies like routing, switching, Wireless, SDI distribution, core and access layers, diagnosis, and troubleshooting. This is an on-site working position at NTT DATA, a trusted global innovator of business and technology services with a commitment to helping clients innovate, optimize, and transform for long-term success. With a strong focus on research and development, NTT DATA invests over $3.6 billion annually to facilitate organizations and society's confident and sustainable transition into the digital future. As a Global Top Employer, NTT DATA boasts diverse experts across more than 50 countries and a robust partner ecosystem. Services offered encompass business and technology consulting, data and artificial intelligence, industry solutions, as well as development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is a leading provider of digital and AI infrastructure worldwide, operating as part of the NTT Group and headquartered in Tokyo. NTT DATA is an Equal Opportunity Employer.,

As a Networking Remote Technical Support Engineer (L3) at NTT DATA, your role is crucial in providing professional remote technical support services to clients by identifying and resolving technical incidents and problems. You will play a key part in restoring service to clients by driving incidents to effective resolution, ensuring all requests and processes result in zero missed service level agreement (SLA) conditions. Your responsibilities include maintaining the support process, handling support requests, resolving problems, performing maintenance tasks, and monitoring service delivery against SLAs. You will also analyze service records regularly to identify actions required to maintain or improve service levels. Additionally, you will prioritize and diagnose incidents, investigate causes, escalate unresolved incidents, provide service recovery, and document and close resolved incidents. To excel in this role, you should have a working knowledge of technical documentation, management agent concepts, and vendor technologies like Cisco, Juniper, Aruba, and RiverBed. You should be customer service-oriented, proactive, detail-oriented, analytical, and have excellent communication skills. Collaboration with stakeholders, continuous learning, and certification in networking technologies are essential for success. Academically, you are expected to have a Bachelor's degree in Information Technology or a related field, along with professional certifications in networking technologies such as Cisco, Juniper, Aruba, and others. Relevant work experience in networking technologies, technical support, diagnosis, troubleshooting, and remote support is required. NTT DATA is a global innovator of business and technology services, committed to helping clients innovate, optimize, and transform for long-term success. With a focus on R&D and digital transformation, we provide diverse expertise in over 50 countries. Join us in creating a sustainable digital future as part of our dynamic and inclusive workplace. NTT DATA is an Equal Opportunity Employer.,

Your day at NTT DATA The Networking Remote Technical Support Engineer (L2) is a developing engineering role, responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions. What youll be doing Key Responsibilities: Maintains the support process and ensures that requests for support are handled according to the procedures. Uses service assurance software and tools to investigate and diagnose problems, collect performance statistics and create reports, working with users, other staff and suppliers as appropriate. Identifies and resolves problems following agreed procedures. Carries out agreed maintenance tasks. Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required. Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information. Analyzes service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions. Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents and follows up until incident is resolved. Provides service recovery, following resolution of incidents. Documents and closes resolved incidents according to agreed procedures. Maintains secure, accurate, complete, and current configuration on configuration items (CIs). Applies tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use. Remotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures. Maintains knowledge of specific specialisms, provides detailed advice regarding their application. Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members. Provides continuous feedback to clients and affected parties and update all systems, portals and ticketing tools as prescribed by standard operating procedures. Identifies problems and errors prior to or when they occur. Logs all such incidents in a timely manner with the required level of detail with all the necessary. Cooperates with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution. Knowledge and Attributes: Working knowledge of technical documentation. Knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain. Knowledge of vendor technologies, such as Cisco, Juniper, Aruba, RiverBed etc. Customer service orientated and proactive thinker. Problem solver who is highly driven and self-organized. Great attention to detail. Good analytical and logical thinking. Excellent spoken and written communication skills. Team player with the ability to work well with others and in group with colleagues and stakeholders. Academic Qualifications and Certifications: Bachelors degree or equivalent in Information Technology or Computing or related field. Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc. Required Experience: Moderate level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers. Moderate level experience in technical support to clients. Moderate level experience in diagnosis and troubleshooting. Moderate level experience providing remote support in Networking technologies. Moderate level experience in relevant technology.

Key Responsibilities: Interacts with clients on site and remote to meet complex requirements of a solution. Escalates unresolved problems and issues to the relevant third parties. Responds to escalated client requests. Escalates complex problems to the relevant third parties. Writes reports and proposals and completes and maintains project documentation. Assists with the documentation of standard operating procedures relating to installations and fixes. Acts as coach and mentor to more junior Implementation Engineers and Technicians. Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets. Included in higher complexity design work, with input to the design expected. Expected to take ownership of relevant technologies according to domain or specialization. Performs any other related task as required. Knowledge and Attributes: Seasoned understanding and appreciation of technical design and business principles. Seasoned project fundamental and administration ability. Seasoned project skills which are demonstrated in the execution of installations and other assignments. Excellent customer engagement skills Demonstrate relevant domain specialist knowledge. Excellent verbal communication skills. Client focused and displays a proactive approach to solving problems. Ability to work under pressure. Ability to coach, mentor and provide guidance to team members. Academic Qualification and Certifications: Bachelor's degree or equivalent in Information Technology or Computing or a related field. Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIS, ACMP etc. Cisco Dev Net certification Required Experience: Seasoned work experience in technical implementation engineering, specific to Networking technologies. Seasoned experience engaging with clients and conducting presentations. Seasoned report writing experience. Seasoned project management Seasoned experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers Seasoned experience in diagnosis and troubleshooting