Job
Description
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Bengaluru, Karnataka, India; Pune, Maharashtra, India . Minimum qualifications: Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience. 2 years of experience in infrastructure, containerization (e.g., Kubernetes, Openshift, etc.) and web technologies. 2 years of experience in a customer-facing role with troubleshooting, code-reading and debugging in Python, Shell, Bash, Java or C/C++. Experience with Operating System (OS) like Linux Networking and System Design (e.g., infrastructure design, low level design/high level design, load balancers, Content Delivery Network (CDN), Denial of Service (DOS) protectors, etc.). Preferred qualifications: Certification in Kubernetes Application Developement (CKAD), Kubernetes Administrator (CKA) or Kubernetes Security. Experience with Google Kubernetes Engine, Kubernetes or Openshift. Experience with Anthos and Developer Operations. About the job The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. In this role, you will be the part of a global team that provides support to help customers make the switch to Google Cloud. You will ensure that we have the necessary tools and processes to resolve the issue.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Responsibilities Work with customers on their production Google Kubernetes Engine (GKE)/Anthos deployments to resolve issues and achieve product readiness, availability, and scale. Develop an understanding of Google Cloud's GKE/Anthos product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and diagnosis. Act as consultant and subject matter expert for internal stakeholders in engineering, business, customer organizations to resolve technical deployment obstacles and improve Google Cloud. Work as a team of engineers/consultants that ensure customer support. Work non-standard work hours/shifts, and may include weekend work. Understand customer issues, advocate for their needs with internal teams, including product and engineering teams, to find ways to improve the product, and drive production. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
