Technical Service Desk Engineer

Company Description

SAT Microsystems is a leading IT service provider dedicated to delivering innovative solutions that reduce business costs and simplify IT operations in Saudi Arabia, UAE, and eight other countries. Hundreds of businesses worldwide trust us to secure, manage, and support their IT infrastructure. Our expertise spans across managed IT services, IT infrastructure support, database services, cyber security, and more. With unparalleled insight into emerging technology trends, SAT Microsystems helps companies achieve higher levels of digitalization and efficiency.

Role Description

This is a full-time remote role for a Technical Service Desk Engineer. The Engineer will be responsible for providing technical support, troubleshooting issues, and responding to customer inquiries. Day-to-day tasks include managing help desk requests, assisting users with technical problems, and ensuring efficient operation of IT systems. The role requires collaboration with other IT teams to resolve complex issues and improve service delivery.

Qualifications

• Technical Support and Troubleshooting skills
• Customer Service and Help Desk Support experience
• Service Desk proficiency
• Experience in Inbound & Outbound Calls, Chat, Email Support.
• Login Issues,Password Reset,VPN
• Troubleshooting Office 365 Applications like Outlook, Teams.
• Troubleshooting network-related issues.
• Excellent communication and interpersonal skills
• Ability to work independently and remotely
• Relevant certifications such as CompTIA A+, ITIL, or similar are a plus
• Experience in IT service management is highly desirable