Technical Project Manager

The Technical Project Manager (TPM) is responsible for the success and quality of technical client projects. The TPM is accountable for scheduling, resource allocation, coordination and project communication of a cross functional team. They must maintain an understanding of objectives and status for all tasks of the project(s) and proactively identify issues, escalate to address roadblocks, and communicate as appropriate to ensure all stakeholders are aligned and informed.

The TPM will be supporting key client accounts within a client portfolio, working in close partnership with clients, and client success counterparts. They should have exceptional project management skills, CRM technology familiarity, Database and data integration understanding, and leadership in both client facing and technical roles.

Principal Responsibilities

• Project Planning
  • Estimate resources and prepare LOEs for tasks and projects
  • Manage project documentation and capture requirements from all functional stakeholders
  • Create and update timelines and schedules
• Project Management
  • Organize and lead cross-functional meetings, provide project status and drive open issues to resolution
  • Manage expectations, risks, dependencies, issues, and changes
  • Proactively communicate status, issues and risks to client success, clients and internal teams.
  • Drive to on-budget, on-time delivery
• Team Management
  • Assign tasks and dates and hold people accountable for their commitments
  • Escalate and remove roadblocks to their work
  • Leverage internal resources to improve capacity
• Contribute to successful execution and QA:
  • Collaborate with development, QA and production support teams through project lifecycle
  • Proactively identify and address project risks
  • Support QA and UAT to ensure requirements are met
• Drive efficiency
  • Define and manage processes for project organization
  • Analyze, recommend, and drive process and program improvements
  • Leverage best practices for agile

Other Responsibilities:

• Become familiar with product to understand key takeaways from technical discussion
• Manage multiple competing priorities through effective organization and communication
• Recommend and institute best practice and methodology and tools
• Provide guidance to client success team on technical capabilities, staffing and infrastructure needs

Qualifications:

• Solid understanding of software development life cycle
• Expert knowledge of both Agile and traditional project management principles and practices
• Experience /understanding of CRM, Email, SMS and CDP, Enterprise-Level PPM software and Office and dashboard tools
• Strong communication skills with the ability to grasp complex issues and translate them into easily understandable terms
• Self-starter able to simultaneously manage multiple projects
• Exceptional interpersonal skills focused on the ability to educate, coordinate and lead interdisciplinary teams through projects of short and long durations.
• Demonstrated experience in developing and rolling out business and operational processes
• Ability to set expectations among internal and external groups regarding scope, timeline and quality of deliverables.
• Creative approach to problem-solving with the ability to focus on details while maintaining the big picture view
• BA or BS or equivalent experience is required; MA or MS is a plus
• Excellent oral and written communications skills and experience interacting with both business and IT individuals at all levels including senior level.