Technical Project Manager

TECHNICAL PROJECT MANAGER

Digital Heroes | Full-time | Lucknow, India (On-site) | ₹25K-45K/month

ABOUT US

Digital Heroes is a Shopify-exclusive agency on a mission to become the world's best online service agency. Founded 2017, backed by 2.5M+ YouTube subscribers. We build conversion-optimized stores for global clients via Fiverr.

THE ROLE

Own end-to-end Shopify store projects from order to delivery. Manage 3-5 concurrent projects, coordinate developers/designers, ensure exceptional client results. You're the bridge between clients and team—making sure projects deliver on time, on budget, with zero critical bugs.

KEY RESPONSIBILITIES

- Manage Shopify store development projects (order to delivery)

- Primary client contact - daily updates, <6hr response time

- Coordinate team (developers, designers) for seamless workflow

- Run 60-point QA checklist before every launch

- Maintain 95% on-time delivery, 4.8+ star client satisfaction

- Handle 3-5 concurrent projects, keep team 75-85% utilized

REQUIREMENTS

Must Have:

- 2+ years project management (ecommerce/web dev preferred)

- Strong Shopify knowledge (themes, apps, customization)

- Excellent English communication (written + verbal)

- Organized - handle multiple projects simultaneously

- Available Mon-Sat, 9 AM-6 PM

You'll Thrive If:

- Discipline over talent, volume over perfection

- High emotional intelligence - handle stressed clients calmly

- Ownership mindset - your project, your responsibility

- Growth-focused - always improving processes

COMPENSATION & GROWTH

- Base: ₹25K-45K based on experience

- Quarterly bonuses on KPI achievement

- Growth path: PM → Senior PM → Team Lead (6-12 months for top performers)

- ESOP after 1 year, profit-sharing long-term

- Benefits: 12 CL + 6 SL, WFH 2 days/week post-probation, bi-annual offsites, ₹500-1K/month celebration budget

YOUR DAY

9-10 AM: Review projects, client messages

10-11 AM: Team standup

11-1 PM: Client communication, work reviews

2-4 PM: QA checks, coordination

4-6 PM: End-of-day updates, planning

KPIs

- On-time delivery: ≥95%

- Client satisfaction: ≥4.8 stars

- Response time: <6 hours

- First-time acceptance: ≥70%

- Team utilization: 75-85%

CRITICAL POLICIES

⚠️ Zero tolerance (immediate termination):

- Ignoring messages from team/management

- Client data breach

- Poor client communication (3 strikes: ₹500→₹1000→out)

NOT FOR YOU IF

❌ Need constant supervision

❌ Can't handle multiple priorities

❌ Looking for "chill 9-5 job"

❌ Can't work Saturdays

PERFECT FOR YOU IF

✅ Love seeing projects from start to finish

✅ Thrive in high-performance environments

✅ Want merit-based growth, not time-based

✅ Excited about building something world-class

APPLY

Include:

1. Resume with PM experience

2. Cover letter (200 words): Why Digital Heroes? Describe a complex project you managed. How do you handle unhappy clients?

3. Portfolio (if available)

Timeline: CV screen (3-5 days) → Call (15 min) → Interview (45 min) → Offer (24 hrs)

Digital Heroes | digitalheroes.co.in

• Building the world's best online service agency. Join us.